Collection Agent (Digital Bank)

Michael Page International (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Fin-tech industry exposure

Supportive workplace culture

Job summary

Michael Page International (Hong Kong) Limited is recruiting for a repayment/collections professional to manage schedules, collect payments and maintain accurate records in a dynamic fin-tech environment.

You will communicate with customers in English and Cantonese, coordinate with internal teams, and produce routine reports for management while ensuring compliance with policies and standards.

Qualifications

• Excellent communication and negotiation abilities.
• Fluent in English and Cantonese.
• Proficiency with financial software/tools.

Responsibilities

• Manage repayment schedules and ensure timely collections from customers.
• Maintain accurate records of customer transactions and payment histories.
• Communicate effectively with customers to address repayment concerns or queries.
• Collaborate with internal teams to resolve payment discrepancies.
• Monitor customer accounts to identify overdue payments and take necessary actions.
• Provide regular reports on repayment and collection activities to management.
• Adhere to company policies and compliance standards within Banking & Financial Services.

Skills

Communication skills

Negotiation

Bilingual English/Cantonese

Tools

Financial software

Job description

• Innovative digital financial group
• Good career path

About Our Client

Innovative digital financial group.

Job Description

• Managing repayment schedules and ensuring timely collections from customers.
• Maintaining accurate records of customer transactions and payment histories.
• Communicating effectively with customers to address repayment concerns or queries.
• Collaborating with internal teams to resolve payment discrepancies.
• Monitoring customer accounts to identify overdue payments and taking necessary actions.
• Providing regular reports on repayment and collection activities to management.
• Adhering to company policies and compliance standards within the Banking & Financial Services department.

The Successful Applicant

• 1-2 years of experience in repayment, collections, or a related role.
• Strong communication and negotiation skills.
• Proficiency in using financial software and tools.
• Fluent in English and Cantonese.

What's on Offer

• Competitive salary.
• Opportunities to work in the innovative fin-tech company.
• Supportive and professional workplace culture.