Collection Agent (Digital Bank)

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Benefits offered by this job

Innovative fin-tech environment

Supportive workplace culture

Job summary

Michael Page International (HK) Ltd is seeking an experienced Collections Associate in the Banking & Financial Services sector in Hong Kong. You will manage repayment schedules, pursue timely collections, and maintain accurate records of customer transactions and payment histories.

The role requires excellent communication and negotiation skills to address queries, coordinate with internal teams to resolve discrepancies, and provide regular reports to management.

Qualifications

• 1–2 years of experience in repayment, collections, or a related role.
• Strong communication and negotiation skills.
• Proficiency in using financial software and tools.
• Fluent in English and Cantonese.

Responsibilities

• Managing repayment schedules and ensuring timely collections from customers.
• Maintaining accurate records of customer transactions and payment histories.
• Communicating effectively with customers to address repayment concerns or queries.
• Collaborating with internal teams to resolve payment discrepancies.
• Monitoring customer accounts to identify overdue payments and taking necessary actions.
• Providing regular reports on repayment and collection activities to management.
• Adhering to company policies and compliance standards within the Banking & Financial Services department.

Skills

Communication skills

Negotiation skills

Fluent in English & Cantonese

Tools

Financial software

Job description

• Managing repayment schedules and ensuring timely collections from customers.
• Maintaining accurate records of customer transactions and payment histories.
• Communicating effectively with customers to address repayment concerns or queries.
• Collaborating with internal teams to resolve payment discrepancies.
• Monitoring customer accounts to identify overdue payments and taking necessary actions.
• Providing regular reports on repayment and collection activities to management.
• Adhering to company policies and compliance standards within the Banking & Financial Services department.
• 1-2 years of experience in repayment, collections, or a related role.
• Strong communication and negotiation skills.
• Proficiency in using financial software and tools.
• Fluent in English and Cantonese.
• Opportunities to work in the innovative fin-tech company.
• Supportive and professional workplace culture.

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