Collection and Customer Service Officer

Michael Page International (Hong Kong) Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional growth

Collaborative and supportive work environment

Job summary

Michael Page International (Hong Kong) Limited is seeking a Customer Service professional to provide exceptional service and support sales operations. The role requires a strong understanding of customer service principles and prior experience in the Banking & Financial Services sector. You will maintain records, collaborate with teams, and address client inquiries efficiently. The position offers a competitive salary and opportunities for professional growth within a supportive environment.

Qualifications

• Strong understanding of customer service principles and practices.
• Experience in sales support or operational roles in Banking & Financial Services sector.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing exceptional customer service and addressing client inquiries.
• Supporting sales operations by ensuring accurate order processing.
• Maintaining and updating customer records in the internal database.

Skills

Customer service principles

Sales support experience

Communication skills

Detail-oriented mindset

Proactive problem-solving

Tools

CRM systems

Job description

• Innovative digital financial group
• Customer Service experiences are required

About Our Client

This company specializes in providing innovative solutions to clients in the Banking & Financial Services sector.

Job Description

• Providing exceptional customer service and addressing client inquiries promptly and accurately.
• Supporting sales operations by ensuring accurate order processing and timely delivery coordination.
• Maintaining and updating customer records in the internal database system.
• Collaborating with internal teams to optimize client satisfaction and resolve issues efficiently.
• Preparing reports and documentation to support operational and sales activities.
• Assisting in the development and improvement of customer service procedures and workflows.
• Monitoring customer feedback and providing actionable insights to improve service quality.
• Ensuring compliance with company policies and industry regulations in all customer interactions.

The Successful Applicant

• A strong understanding of customer service principles and practices.
• Experience in sales support or operational roles, preferably within the Banking & Financial Services sector.
• Excellent communication and interpersonal skills to interact with clients and internal teams effectively.
• Proficiency in using customer relationship management (CRM) systems and other relevant software tools.
• A detail-oriented mindset with the ability to manage multiple tasks and deadlines efficiently.
• A proactive approach to problem-solving and a commitment to delivering high-quality service.

What's on Offer

• A competitive salary.
• Opportunities to work within the dynamic industry.
• Be part of a collaborative and supportive work environment.
• Potential for professional growth and skill development in the Banking & Financial Services sector.