Assistant Manager/ Officer, Collection - Retail Credit

Dah Sing Financial Holdings Ltd.; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Dah Sing Financial Holdings Ltd. in Hong Kong is seeking a capable Debt Collection Specialist to execute retail collection activities, maximize debt recovery and minimize credit loss. You will follow in-house processes, prepare data for reporting, and maintain controls to meet regulatory standards.

The role also involves performance optimization and cross‑functional support within the Collection team. Applicants should have tertiary education and at least 2 years in retail collection within the

Qualifications

• Tertiary education or above.
• Minimum 2 years of Retail Collection experience in financial sector, preferably banking.
• Hands-on experience in the retail credit collection end-to-end workflow.
• Strong credit and financial analysis capacity.
• Proficient in Excel and AI tools for data analysis.
• Good command of English and Chinese; Putonghua is an advantage.

Responsibilities

• Execute debt collection activities to maximize debt recovery and minimize credit loss.
• Follow in-house collection processes and strategies to adapt to the retail credit environment.
• Prepare data for reporting on collection progress and performance.
• Ensure control mechanisms under the Collection team meet standards and regulatory requirements.
• Improve KPIs for Collection operations and support change initiatives.
• Work cross-functionally within Collection team as backup or for rotations as needed.

Skills

Credit analysis

Data analysis

Excel

Communication

Negotiation

Stakeholder coordination

Education

Tertiary education or above

Tools

Excel

AI tools

Job description

Responsible for executing debt collection related activities to maximize debt recovery and minimize credit loss rate.

Main Responsibilities:

• Follow in-house collection processes and strategies to adapt to the fast change retail credit environment and to manage an acceptable level of credit loss and maximize debt recovery
• Prepare data for reporting on collection progress and performance
• Ensure good control mechanisms under Collection team are in place and complied with the Bank’s standards and regulatory requirements
• Ensure / improve effectiveness and KPIs for Collection operations
• Support change initiatives and process review for collection by performing UAT and coordinating with relevant stakeholders
• Support across function within Collection team as cross back-up or job rotation as requested by management
• Tertiary education or above
• Minimum 2 years of Retail Collection related experience in financial sector, preferably banking
• Hands‑on experience in the retail credit collection end‑to‑end workflow
• Good command of credit and financial analysis capacity
• Proficient in Excel and AI tools for data analysis
• Strong communication, problem‑solving and negotiation skills, with the ability to work effectively with customers and internal stakeholders
• Analytical mindset with proficiency in leveraging Collection team data and productivity metrics
• Ability to work in a fast‑paced environment, prioritizing multiple tasks and meeting deadlines
• Good command of both written and spoken English and Chinese, fluency in Putonghua is an advantage

Please note that only shortlisted candidates will be notified.