VIP Family Experience Supervisor

Island Shangri-La, Hong Kong; Hong Kong Island; On-site; HKD 260,000 - 340,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking a Family Experience Supervisor to provide personalized service to guests and oversee the daily operations of the Family Lounge. The role requires a Higher Diploma or above in Hospitality Management, at least 3 years in Hotels/Clubhouses/Theme Parks with 1 year in a supervisory capacity, and strong leadership, interpersonal and guest service skills.

English, Cantonese and Putonghua fluency is expected.

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 3 years of experience in Hotels/Clubhouses/Theme Parks, including 1 year in a supervisory role.
• Strong leadership, interpersonal, and guest service skills.

Responsibilities

• Oversee the daily operations of the Family Lounge, ensuring a seamless guest experience for VIP and family guests.
• Manage guest arrivals, departures, F&B service and special arrangements to exceed expectations.
• Monitor inventory levels and coordinate ordering of supplies, materials, food and beverages.
• Assist the Manager in preparing daily POS reports, attendance records, operational logs, and incident documentation.
• Perform any other duties as assigned by Management.

Skills

Leadership

Interpersonal skills

Guest service

Customer orientation

Communication skills

Multilingual (English, Cantonese, Put

Education

Higher Diploma or above in Hospitality Management

Job description

Island Shangri-La, Hong Kong is seeking a Family Experience Supervisor to provide personalized service to guests and oversee the daily operations of the Family Lounge. The role requires a Higher Diploma or above in Hospitality Management, at least 3 years in Hotels/Clubhouses/Theme Parks with 1 year in a supervisory capacity, and strong leadership, interpersonal and guest service skills.

English, Cantonese and Putonghua fluency is expected.