Guest Services & Communications Officer

Shangri-La Group; Hong Kong; On-site; HKD 201,000 - 246,000; Full time

Job summary

As a Service Centre Officer at Shangri-La Group in Hong Kong, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

You should have at least 1 year of experience in hotel or customer service, be fluent in English, Cantonese and Putonghua, and be willing to work shifts. We offer structured learning and development pathways, competitive benefits, and a workplace that values inclusion and personal growth.

Qualifications

• At least 1 year of relevant experience in the Hotel or Customer Service Industry.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide and record all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explain latest F&B promotion.
• Perform any other duties as assigned by Management.

Skills

Customer service

Communication

Multitasking

Team player

Job description

As a Service Centre Officer at Shangri-La Group in Hong Kong, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

You should have at least 1 year of experience in hotel or customer service, be fluent in English, Cantonese and Putonghua, and be willing to work shifts. We offer structured learning and development pathways, competitive benefits, and a workplace that values inclusion and personal growth.