Cloud Data Center Operations Leader

Amazon Web Services

Hong Kong Island

On-site

HKD 900,000 - 1,300,000

Full time

14 days+

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Job summary

Amazon Web Services (AWS) is seeking a senior Data Center Operations Manager in Hong Kong to lead multiple operator teams, manage outages, and ensure world-class service delivery for global infrastructure. You will drive process improvements, safety, and security while coordinating across finance, facilities, and engineering.

The role requires 10+ years of people management, strong incident management skills, and fluency in English and Chinese.

Qualifications

Minimum 10 years of people management experience with direct reports as their performance manager.
In-depth knowledge and experience of change, problem and incident management.
Literacy in security and customer data protection.
Fluent verbal and written proficiency in Chinese and English.
Financial understanding in annual budgeting, Capex and Opex concepts.

Responsibilities

Manage performance of data center operation teams and ensure delivery against KPIs.
Oversee day-to-day data center operations including queue management, 24/7 shift patterns and hardware logistics.
Serve as SME across data center operations and drive process improvements and automation.
Lead Large Scale Events (outages) and act as the call leader.
Improve workflows and throughput for data center operations while maintaining service quality.