Data Center Ops Leader: 24x7 Engineering & Reliability

Amazon Web Services; Hong Kong Island; On-site; HKD 1,000,000 - 1,800,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a senior Data Center Engineering Operations Facility Manager in Hong Kong to own daily operations of critical infrastructure—electrical, mechanical, fire protection, and control systems.

You will ensure safety, availability, and performance; lead 24×7 teams, manage maintenance and expansions, coordinate with vendors, drive incident investigations, and support audits and budgeting.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field.
• Knowledge of electrical and mechanical systems involved in critical data center operations including feeders, transformers, generators, switchgear, UPS, ATS, PDU, chillers, pumps, AHU, CRAC units.
• 8+ years of critical facility engineering and operations experience, 5+ years in people management with direct reports as their performance manager.
• A valid Registered Electrical Worker (REW) Certificate (Grade B0 or above).
• In-depth experience in change, problem and incident management.
• Demonstrated communication skills in presentation, open discussion, team coaching.
• Fluent verbal and written proficiency in Chinese and English.
• Financial understanding in annual budgeting, Capex and Opex concepts.

Responsibilities

• Oversee the day-to-day operations and maintenance of all mechanical, electrical, fire protection, and control systems, ensuring safety, security, availability, and performance across the data center.
• Lead and develop teams of 24x7 Engineering Operations Technicians and Chief Engineer, covering all aspects of people management, performance, career growth, and technical management.
• Manage and coordinate planned and reactive maintenance activities, ensuring minimal disruption to data center operations.
• Develop and review operation documentation including MOP, SOP, and EOP where applicable.
• Engage in expansion and improvement projects from conception to completion, coordinating across internal support teams and external stakeholders.
• Oversee third-party vendor relationships, setting high performance standards, driving accountability, and ensuring adherence to contracted SLAs through regular performance reviews.
• Manage CapEx and OpEx effectively to suit operational needs.
• Serve as the primary point of contact for the data center, manage Large Scale Events (LSEs) or outages, and maintain readiness through frequent and effective drills.
• Lead incident investigations for unplanned events, ensuring root cause analysis and corrective actions are documented, tracked, and closed.
• Support audits, inspections, and compliance reviews conducted by internal or external parties.

Skills

Electrical Systems

Mechanical Systems

Facilities Engineering

People Management

Incident Management

Change Management

Budgeting

Bilingual Chinese/English

REW Certification

Education

Electrical Engineering

Mechanical Engineering

REW Certification

Job description

Amazon Web Services (AWS) is seeking a senior Data Center Engineering Operations Facility Manager in Hong Kong to own daily operations of critical infrastructure—electrical, mechanical, fire protection, and control systems.

You will ensure safety, availability, and performance; lead 24×7 teams, manage maintenance and expansions, coordinate with vendors, drive incident investigations, and support audits and budgeting.