Data Center Operations Manager, Data Center Operations

Amazon Web Services (AWS); Hong Kong; On-site; HKD 480,000 - 800,000; Full time

Job summary

Amazon Data Services Hong Kong Limited is seeking an experienced Operations Manager for our data center team. You will lead 7/24 operations, manage a 7/24 staff, and drive performance, safety, and efficiency across hardware and software for servers and networks.

You will guide process improvements, manage incidents, and ensure KPIs are met while optimizing customer experience and service quality. Fluent English is required for collaboration with global teams in a fast-paced environment.

Qualifications

• 5+ years of direct people management experience.
• Experience in project management including resource planning and scheduling.
• In-depth knowledge of data center operations and continual improvement.
• Security and data protection understanding; budgeting familiarity.
• Fluent English verbal and written communication.

Responsibilities

• Lead teams of data center operation professionals.
• Oversee 7/24 operations, queue management and hardware logistics.
• Serve as SME across data center operations.
• Track and meet operational KPIs and metrics.
• Drive process improvements, automation, and technology adoption.
• Coordinate large-scale outages and act as incident lead.
• Improve workflows and throughput in data center operations.
• Focus on high quality services and customer experience.

Skills

People management

Project management

Data center operations

Incident management

Finance awareness

Tools

ITIL Foundation

PMP

Lean Six Sigma

CDCP/CDMC/TP

RHCSA/RHCE

Job description

Description

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Basic Qualifications

• 5+ years of direct people management experience
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
• In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management
• Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and
• Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts

Preferred Qualifications

• Knowledge of data center capacity planning and reporting
• Experience with data mining and data analysis
• Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
• Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+

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Company

Amazon Data Services Hong Kong Limited

Job ID: A3199083