DCO Cluster Manager, Data Center Operations

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Amazon Data Services Hong Kong Limited seeks an experienced Data Center Operations Manager to lead multiple operation teams, driving performance and ensuring 24/7 reliability of critical infrastructure in Hong Kong.

You will oversee change and incident management, mentor staff, and coordinate with global AWS teams to maintain service excellence and security best practices.

Qualifications

• At least 10 years of people management experience with direct reports as performance manager.
• In-depth knowledge and experience of change, problem and incident management.
• Literacy in security and customer data protection.
• Demonstrated communication skills in presenting and coaching teams.

Responsibilities

• Manage the performance of team(s) of data center operation professionals.
• Ensure effective and efficient day-to-day data center operations including queue management and 24/7 shift arrangements.
• Quickly learn or act as SME across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvements in team processes, technology and automation.
• Manage large scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Strive to enhance customer experience through service quality and reliability.

Skills

People management

Change & incident mgmt

Security & data protection

Communication skills

Budgeting knowledge

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Minimum 10 years of people management experience with direct reports as their performance manager
• In-depth knowledge and experience of change, problem and incident management
• Literacy in security and customer data protection
• Demonstrated communication skill in presentation, open discussion, team coaching
• Fluent verbal and written proficiency in Chinese and English
• Financial understanding in annual budgeting, Capex and Opex concepts
• Project Management skill

Preferred Qualifications

• Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
• In-depth knowledge of data center operations, processes and continuous processes improvement
• Experience in data center Safety and Security measures
• Knowledge of data center server capacity planning
• Data mining/analysis skill
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
• Data Center related certification - CDCP/S/E, CDCMP/TP. Linux certification and/or administration experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Data Services Hong Kong Limited