Clienteling & CRM BA/PM for Digital Experience

TEKsystems Global Services, LLC; Hong Kong; Presencial; HKD 420.000 - 560.000; Jornada completa

Descripción de la vacante

TEKsystems Global Services, LLC is seeking a Business Analyst / Project Coordinator to drive clienteling and digital customer experience initiatives in an international, premium consumer environment.

The role focuses on bridging business, IT and digital teams, gathering requirements, coordinating stakeholders, and facilitating workshops to keep projects moving forward with clear actions and updates.

Formación

• Experience as a BA/PM or similar
• Excellent stakeholder management and communication skills
• Strong business analysis and requirements-gathering experience

Responsabilidades

• Act as a bridge between business, IT and digital teams
• Gather, analyse and clarify business requirements
• Coordinate stakeholders across multiple projects and workstreams
• Facilitate meetings and workshops and turn discussions into clear actions
• Track decisions, actions, dependencies, risks and next steps
• Support clienteling, CRM and digital customer experience initiatives
• Proactively follow up with stakeholders to maintain momentum
• Prepare and communicate clear project updates
• Identify roadblocks and bring the right people together to resolve them

Conocimientos

Stakeholder management

Business analysis

Requirements gathering

Project coordination

Meeting facilitation

Communication

Descripción del empleo

TEKsystems Global Services, LLC is seeking a Business Analyst / Project Coordinator to drive clienteling and digital customer experience initiatives in an international, premium consumer environment.

The role focuses on bridging business, IT and digital teams, gathering requirements, coordinating stakeholders, and facilitating workshops to keep projects moving forward with clear actions and updates.