Digital Transformation Business Analyst (12-Month Contract)

Captar Partners Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Part time

Job summary

Captar Partners Limited is seeking an experienced Business Analyst to drive digital transformation, customer journey enhancement, and operational excellence initiatives in a 12-month contract. You will partner with cross-functional stakeholders to deliver impactful business solutions, streamline processes, and support technology-enabled change.

The ideal candidate has 5+ years in business analysis within financial services, strong requirements gathering, and proficiency in coordinating workshops

Qualifications

• Minimum 5 years' experience in Business Analysis in insurance or financial services.
• Experience in policy services, customer experience, AML operations, risk management, or digital product/operations transformation.
• Strong background in driving projects from requirements gathering through implementation.

Responsibilities

• Analyse business processes, customer journeys, and operational workflows; identify opportunities for service improvement, digitalisation, automation, and transformation.
• Gather, document, and validate business requirements, user stories, process flows, and functional specifications; conduct impact and gap assessments.
• Consolidate procedures, policies, service guidelines, FAQs, and operational knowledge; structure and maintain business knowledge repositories; ensure content quality, consistency, and governance.
• Coordinate stakeholders across Operations, Customer Service, Risk/AML, Technology, and vendors; facilitate workshops, walkthroughs, and requirement discussions; drive alignment, decisions, and follow-up actions.
• Conduct market research and solution assessments; support RFP preparation, vendor briefings, demonstrations, and evaluations; perform fit-gap analysis and support implementation.
• Prepare and review UAT scenarios and test cases; support UAT execution, defect resolution, deployment, and user training; drive adoption and collect feedback.
• Develop and maintain project plans and delivery schedules; track milestones, dependencies, issues, and risks; prepare status reports and management updates.
• Analyse operational data and business metrics; define, track, and review expected benefits and success measures.

Skills

Business analysis

Stakeholder management

Workshop facilitation

Vendor coordination

Project coordination

Delivery management

Communication

Problem-solving

Analytical thinking

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Job description

Captar Partners Limited is seeking an experienced Business Analyst to drive digital transformation, customer journey enhancement, and operational excellence initiatives in a 12-month contract. You will partner with cross-functional stakeholders to deliver impactful business solutions, streamline processes, and support technology-enabled change.

The ideal candidate has 5+ years in business analysis within financial services, strong requirements gathering, and proficiency in coordinating workshops