Business Analyst / Project Coordinator | Clienteling & Digital

TEKsystems; Hong Kong; On-site; HKD 420,000 - 560,000; Full time

Job summary

TEKsystems Global Services, LLC is seeking a Business Analyst / Project Coordinator to drive clienteling and digital customer experience initiatives in an international, premium consumer environment.

The role focuses on bridging business, IT and digital teams, gathering requirements, coordinating stakeholders, and facilitating workshops to keep projects moving forward with clear actions and updates.

Qualifications

• Experience as a BA/PM or similar
• Excellent stakeholder management and communication skills
• Strong business analysis and requirements-gathering experience

Responsibilities

• Act as a bridge between business, IT and digital teams
• Gather, analyse and clarify business requirements
• Coordinate stakeholders across multiple projects and workstreams
• Facilitate meetings and workshops and turn discussions into clear actions
• Track decisions, actions, dependencies, risks and next steps
• Support clienteling, CRM and digital customer experience initiatives
• Proactively follow up with stakeholders to maintain momentum
• Prepare and communicate clear project updates
• Identify roadblocks and bring the right people together to resolve them

Skills

Stakeholder management

Business analysis

Requirements gathering

Project coordination

Meeting facilitation

Communication

Job description

• Clienteling, CRM & Digital Customer Experience Projects
• Strong Stakeholder Management & Business Analysis Focus
• International Business, IT & Digital Environment

We’re looking for a Business Analyst / Project Coordinator to join an exciting portfolio of clienteling and digital customer experience projects within an international, premium consumer environment.

What you’ll do

• Act as a key bridge between business, IT and digital teams
• Gather, analyse and clarify business requirements
• Coordinate stakeholders across multiple projects and workstreams
• Facilitate meetings and workshops and turn discussions into clear actions
• Track decisions, actions, dependencies, risks and next steps
• Support clienteling, CRM and digital customer experience initiatives
• Proactively follow up with stakeholders to maintain momentum
• Prepare and communicate clear project updates
• Identify roadblocks and bring the right people together to resolve them

What we’re looking for

• Experience as a Business Analyst, Project Coordinator, BA/PM or similar
• Excellent stakeholder management and communication skills
• Strong Business Analysis and requirements-gathering experience
• Ability to coordinate multiple priorities and stakeholders simultaneously
• Confidence working across business and technology teams
• Proactive, organised and comfortable driving conversations forward
• Strong professional English

Even better if you have experience in

Clienteling / CRM

Customer journey & digital customer experience

Customer-facing applications

Retail, luxury or beauty

Digital transformation