Insurance Claim Administrator

Arvion Services; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Exposure to international operations

Collaborative working environment

Professional development opportunities

Job summary

Arvion Services seeks a detail-oriented Claims Administrator to join its growing insurance operations team in Hong Kong. You will manage travel insurance claims from submission through assessment and settlement, ensuring accuracy and timely processing while delivering excellent customer service.

You will work with policyholders, insurers and providers, verifying documents, assessing coverage and coordinating settlements.

Qualifications

• Bachelor's degree in any discipline.
• 1–2 years' experience in insurance claims or related customer service.
• IIQE certification(s) required.
• Knowledge of insurance policies, coverage assessment and claims documentation.
• Fluent in English and Cantonese.

Responsibilities

• Review, assess and process travel insurance claims per policy terms and service standards.
• Handle claims related to travel disruptions, lost baggage, overseas medical expenses and accidents.
• Verify documents, assess coverage eligibility and coordinate settlements.
• Investigate discrepancies and follow up for additional information.
• Maintain accurate claim records and track progress in CRM.
• Respond to customer and partner inquiries on claim status and documentation.
• Manage escalations and resolve issues professionally.
• Coordinate with insurers, healthcare providers and travel partners.
• Meet targets for processing time, accuracy and service quality.
• Support improvements to claims workflows and administration.

Skills

Verbal communication

Written communication

Microsoft Office

CRM systems

Salesforce

Analytical skills

Education

Bachelor's degree

Tools

CRM software

Case management systems

Job description

Job Overview

We are seeking a detail-oriented and service-driven Claims Administrator to join a growing insurance operations team in Hong Kong.

In this role, you will manage travel insurance claims from initial submission through assessment and settlement, ensuring accuracy, timely processing and a positive customer experience. You will work closely with policyholders, insurers, medical providers and business partners to resolve claims efficiently.

What Will You Do:

• Review, assess and process travel insurance claims in accordance with policy terms, internal procedures and service standards.
• Handle claims relating to travel disruptions, lost baggage, overseas medical expenses, accidents and other insured events.
• Verify supporting documents, assess coverage eligibility and coordinate claim settlements.
• Investigate claim discrepancies and follow up with relevant parties to obtain additional information.
• Maintain accurate claim records and track case progress through CRM and claims management systems.
• Respond to customer and partner enquiries regarding claim status, coverage and documentation.
• Manage escalations and resolve claims-related issues professionally.
• Coordinate with insurers, healthcare providers and travel partners to ensure smooth case handling.
• Meet operational targets for processing time, accuracy and service quality.
• Support improvements to claims workflows and administrative processes.

What Makes You a Good Fit:

• Bachelor's Degree in any discipline.
• 1-2 years of experience in insurance claims, travel assistance, claims administration or insurance-related customer service.
• IIQE certification(s) are required.
• Basic understanding of insurance policies, coverage assessment and claims documentation.
• Strong verbal and written communication skills in English and Cantonese.
• Proficient in Microsoft Office and familiar with CRM or case management systems.
• Salesforce experience is an added advantage.
• Strong analytical, organisational and problem-solving skills.
• Ability to manage multiple cases, meet deadlines and maintain accuracy.
• Customer-focused attitude with excellent interpersonal skills.
• Experience in travel insurance, international medical claims or emergency assistance services is an advantage.

What We Offer:

• Competitive compensation.
• Opportunity to build your career in the insurance and assistance services industry.
• Exposure to international claims operations and cross-border case management.
• Collaborative and professional working environment.
• Opportunities for professional development and career progression.