EXPERIENCED CLAIMS ADMINISTRATOR (P & C) (Job Ref: AI/ECAPC/JD)

Asia Insurance; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

5-day workweek

Annual leave 16-18 days

Personal time off

Birthday leave

Double pay

Discretionary performance bonus

Medical plan

Job summary

Asia Insurance in Hong Kong is seeking an Experienced Claims Administrator (P&C) to manage end-to-end claims processes in line with policy terms and company standards. You will review policies, coordinate with insureds, brokers and adjusters, and prepare documentation for settlements.

The ideal candidate has a degree or higher diploma, 1–2 years in general insurance claims, strong English communication, Mandarin/Cantonese a plus, and proficiency in MS Office.

Qualifications

• Degree or Higher Diploma in Business Administration, Finance, Insurance, or a related discipline.
• Minimum 1–2 years of relevant experience in general insurance claims, preferably Property & Casualty.

Responsibilities

• Handle end-to-end claims administration in line with company policies, regulatory requirements and service standards.
• Review policy terms, endorsements and declarations to determine coverage validity and establish initial claim files.
• Coordinate claims handling procedures with internal departments, insureds, brokers, adjusters and other relevant parties.
• Review and assess claim documentation to ensure completeness and compliance.
• Conduct claims investigations and gather relevant information to facilitate claim assessment.
• Evaluate claim liabilities and determine settlement amounts with recommendations for approval.
• Negotiate and communicate with claimants, brokers and service providers to achieve satisfactory resolutions.
• Handle claim settlements and ensure timely payment processing.
• Provide administrative support to the claims team and assist in ad hoc projects.

Skills

Interpersonal skills

Communication

Customer-oriented mindset

English proficiency

Education

Bachelor's degree or Higher Diploma in Business Administration/Finance/Insurance

Tools

Microsoft Office

Job description

EXPERIENCED CLAIMS ADMINISTRATOR (P & C) (Job Ref: AI/ECAPC/JD)

Asia Insuranceis one of the leading general insurers in Hong Kong and Macau. We take pride in our broad range of insurance products, providing tailored and flexible solutions focusing on coverage and care. Our goal is to help our clients protect what is important to them.

With people as our focus, our experts offer reliable advice and responsive and dedicated customer services through our agents, brokers, and business partners. We take a professional, innovative, and consumer-centric approach to ensure that all customers receive the maximum protection from their investments.

We have established a robust global footprint through an extensive network of highly regarded partnerships and successful joint ventures. While maintaining a strong presence in Hong Kong and Macau, we also deliver products and services through our international branch network.

Renowned for our financial strength, which is marked by robust capitalisation, high liquidity, and prestigious Standard & Poor’s “A” ratings in the Insurer Financial Strength Ratings and Issuer Credit Ratings, we are a trusted partner to our long-term business collaborators.

Looking ahead, we aim to work together with our colleagues to continuously improve our service quality, expand our product range and diversify into new territories. We strive to bring a prosperous future to our company and Hong Kong.

We believe that transparency and fairness are essential to retaining and developing top talent. Our hiring and promotion practices are designed to provide equal opportunities for growth and career progression.

We are committed to building an inclusive workplace where diverse perspectives are valued, respected, and empowered. All qualified applicants are encouraged to apply.

Job Responsibilities

The successful candidate will be responsible for handling end-to-end claims administration in accordance with company policies, regulatory requirements, and service standards. Key responsibilities include:

Review policy terms, endorsements, and declarations to determine coverage validity and establish initial claim files.

Coordinate claims handling procedures with internal departments, insureds, brokers, adjusters, and other relevant parties.

Review and assess claim documentation to ensure completeness and compliance.

Conduct claims investigations and gather relevant information to facilitate claim assessment.

Evaluate claim liabilities, determine appropriate settlement amounts, and make recommendations for approval.

Negotiate and communicate with claimants, brokers, service providers, and other stakeholders to achieve satisfactory claim resolutions.

Handle claim settlements and ensure timely payment processing.

Provide administrative support to the claims team, including claim registration, preparing correspondence, maintaining records, and compiling monthly reports.

Assist in departmental projects and other ad hoc assignments as required.

Requirements

Degree or Higher Diploma in Business Administration, Finance, Insurance, or a related discipline.

Minimum 1-2 years of relevant experience in general insurance claims, preferably in Property & Casualty insurance.

Good command of written and spoken English; proficiency in Chinese is an advantage.

Good interpersonal and communication skills with a customer-oriented mindset.

Proficient in Microsoft Office applications.

We offer 5-day workweek,16-18 days annual leave, paid personal time off, birthday leave, double pay,discretionary performance bonusand medical plan.Remuneration package will be commensurate with qualifications and experience.