Claims Operations Administrator

Bank of China Group Insurance Company Limited; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

Bank of China Group Insurance Company Limited in Hong Kong is seeking an Administration Officer to support the Claims Department. You will coordinate internal and cross-department meetings, prepare minutes, and assist in training initiatives while ensuring accurate documentation and filing.

The role involves data extraction and analysis for reporting, UAT participation for claims systems, and timely processing of claims-related tasks.

Qualifications

• University degree in Business Administration, Insurance or related disciplines.
• 3–5 years of relevant experience; insurance/general insurance industry is an advantage.
• Proficient in English and Chinese (Cantonese & Putonghua) and good communication skills.

Responsibilities

• Provide general administrative support to ensure smooth day-to-day operations of the Claims Department.
• Organize and coordinate internal and cross-department meetings, including scheduling, logistics arrangement, and follow-up actions.
• Prepare accurate and timely meeting minutes and ensure proper documentation and filing.
• Assist in planning and organizing staff training sessions and development activities.
• Support User Acceptance Testing (UAT) for claims-related systems and provide feedback to relevant stakeholders.
• Perform data extraction, compilation, and analysis to support departmental reporting and decision-making.
• Provide support on claims case follow-up and handling, ensuring smooth workflow and timely processing.
• Handle ad-hoc tasks and projects as assigned by supervisors/management.

Skills

Meeting coordination

Data analysis

Communication skills

Education

University degree in Business Administration or Insurance

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Bank of China Group Insurance Company Limited in Hong Kong is seeking an Administration Officer to support the Claims Department. You will coordinate internal and cross-department meetings, prepare minutes, and assist in training initiatives while ensuring accurate documentation and filing.

The role involves data extraction and analysis for reporting, UAT participation for claims systems, and timely processing of claims-related tasks.