Administration Officer – Claims Department

Bank of China Group Insurance Company Limited; Hong Kong; Presencial; HKD 223.000 - 357.000; Jornada completa

Descripción de la vacante

Bank of China Group Insurance Company Limited in Hong Kong is seeking an Administration Officer to support the Claims Department. You will coordinate internal and cross-department meetings, prepare minutes, and assist in training initiatives while ensuring accurate documentation and filing.

The role involves data extraction and analysis for reporting, UAT participation for claims systems, and timely processing of claims-related tasks.

Formación

• University degree in Business Administration, Insurance or related disciplines.
• 3–5 years of relevant experience; insurance/general insurance industry is an advantage.
• Proficient in English and Chinese (Cantonese & Putonghua) and good communication skills.

Responsabilidades

• Provide general administrative support to ensure smooth day-to-day operations of the Claims Department.
• Organize and coordinate internal and cross-department meetings, including scheduling, logistics arrangement, and follow-up actions.
• Prepare accurate and timely meeting minutes and ensure proper documentation and filing.
• Assist in planning and organizing staff training sessions and development activities.
• Support User Acceptance Testing (UAT) for claims-related systems and provide feedback to relevant stakeholders.
• Perform data extraction, compilation, and analysis to support departmental reporting and decision-making.
• Provide support on claims case follow-up and handling, ensuring smooth workflow and timely processing.
• Handle ad-hoc tasks and projects as assigned by supervisors/management.

Conocimientos

Meeting coordination

Data analysis

Communication skills

Educación

University degree in Business Administration or Insurance

Herramientas

MS Office (Excel, PowerPoint, Word)

Descripción del empleo

Administration Officer – Claims Department

Provide general administrative support to ensure smooth day-to-day operations of the Claims Department

Organize and coordinate internal departmental meetings as well as cross-departmental meetings, including scheduling, logistics arrangement, and follow-up actions

Prepare accurate and timely meeting minutes and ensure proper documentation and filing

Assist in planning and organizing staff training sessions and development activities

Support User Acceptance Testing (UAT) for claims-related systems and provide feedback to relevant stakeholders

Perform data extraction, compilation, and analysis to support departmental reporting and decision-making

Provide support on claims case follow-up and handling, ensuring smooth workflow and timely processing

Handle ad-hoc tasks and projects as assigned by supervisors/management

Requirements:

University degree or above in Business Administration, Insurance, or related disciplines

3-5 years of relevant working experience; experience in insurance/general insurance industry is an advantage

Good command of both written and spoken English and Chinese (Cantonese & Putonghua)

Detail-minded, well-organized, and able to multi-task under tight deadlines

Good communication and interpersonal skills, able to liaise effectively with internal and external stakeholders

Proficient in MS Office applications (Excel, PowerPoint, Word)

Proactive, self-motivated, and a good team player

Immediate availability is preferred

Bank of China Group Insurance Company Limited has been providing general insurance products and professional services and comprehensive coverage to customers for over a decade. We strive to achieve: Service Excellence, Product Diversification, Accountability and Customer Satisfaction. The scopes of operation and service of the Company continues to enhance. To cope with our business growth, we are now looking for qualified candidates to join our dynamic team.