Senior Personal Lines Claims Specialist

Bank of China Group Insurance Company Limited; Hong Kong; On-site; HKD 240,000 - 320,000; Full time

Job summary

Bank of China Group Insurance Company Limited is seeking a Claims professional to manage personal lines claims and support system enhancement projects. Fluency in English, Mandarin, and Cantonese will help coordinate with customers and internal stakeholders.

Fresh graduates or those with less experience may be considered for an entry role with comprehensive training. The role emphasizes prompt service delivery, adherence to group policies, and collaboration on UAT and process improvements across

Qualifications

• Bachelor’s degree holder, preferably with ongoing progress in professional insurance qualifications such as ACII or ANZIIF.
• 3-5 years of relevant experience in personal lines insurance claims.
• Excellent customer service, negotiation, and communication skills.
• Customer-oriented, proactive, and capable of working under pressure.
• Strong interpersonal skills with the ability to communicate confidently across all levels of management.

Responsibilities

• Primarily responsible for managing personal lines insurance claims.
• Respond promptly and professionally to customers and external stakeholders, ensuring a high standard of claims service delivery.
• Ensure all claims procedures and documentation comply with the group claims management requirements and best practices.
• Participate in projects such as system enhancements and User Acceptance Testing (UAT).
• Perform other ad-hoc tasks as assigned.

Job description

Bank of China Group Insurance Company Limited is seeking a Claims professional to manage personal lines claims and support system enhancement projects. Fluency in English, Mandarin, and Cantonese will help coordinate with customers and internal stakeholders.

Fresh graduates or those with less experience may be considered for an entry role with comprehensive training. The role emphasizes prompt service delivery, adherence to group policies, and collaboration on UAT and process improvements across