Change Management & Communications Specialist

Ambition; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

Ambition is seeking a creative Change Management & Communications Specialist to drive stakeholder engagement and readiness across a large-scale transformation program. You will translate complex business and technology initiatives into compelling stories that inspire adoption and align leaders and teams.

You will develop and execute communication and engagement plans, create newsletters, presentations, leadership messages, videos, infographics, and visuals, and ensure branding consistency across

Qualifications

• 3–7 years of experience in Change Management, Internal Communications, or Transformation programs.
• Excellent communication, storytelling, and content development skills.
• Strong stakeholder management, facilitation, and relationship-building abilities.
• Experience engaging frontline users and business stakeholders.
• Ability to simplify complex concepts for diverse audiences.
• Proficiency in Microsoft 365, PowerPoint, and communication/design tools such as Canva, Envato, and AI content creation platforms.

Responsibilities

• Develop and execute change communications and engagement plans to support transformation initiatives and user adoption.
• Create high-quality materials including newsletters, presentations, leadership messages, videos, infographics, and promotional content.
• Translate complex business and technology concepts into clear, engaging messaging for diverse audiences.
• Ensure consistency in messaging, branding, and communication standards across all change activities.
• Support executive communications and leadership engagement initiatives where required.
• Organize and facilitate roadshows, workshops, town halls, Lunch & Learn sessions, and engagement campaigns.
• Monitor stakeholder sentiment, readiness, confidence, and adoption levels throughout the change journey.

Skills

Excellent communication

Storytelling

Content development

Stakeholder management

Facilitation

Relationship-building

Tools

Microsoft 365

PowerPoint

Canva

Envato

AI content creation platforms

Job description

Change Management & Communications Specialist

We are seeking a creative and proactive Change Management & Communications Specialist to support a large-scale business transformation program. This role will focus on driving stakeholder engagement, communications, change adoption, and readiness across the organization. You will play a key role in translating complex business and technology initiatives into compelling stories that inspire engagement and encourage adoption.

Change Communications & Employee Engagement

• Develop and execute communication and engagement plans to support transformation initiatives and user adoption.
• Create high-quality communication materials including newsletters, presentations, leadership messages, videos, success stories, infographics, and promotional content.
• Translate complex business and technology concepts into clear, engaging, and audience-appropriate messaging.
• Ensure consistency in messaging, branding, and communication standards across all change activities.
• Support executive communications and leadership engagement initiatives where required.

Stakeholder Engagement & Adoption

• Organize and facilitate change-related activities including roadshows, workshops, town halls, Lunch & Learn sessions, community calls, and engagement campaigns.
• Partner with Change Champions and key stakeholders to drive awareness, readiness, and adoption.
• Develop communication toolkits, engagement materials, and guidance for stakeholder groups.
• Build strong relationships across business and technology teams to support successful transformation outcomes.
• Monitor stakeholder sentiment, readiness, confidence, and adoption levels throughout the change journey.

Change Impact & Insights

• Analyze change impact assessments across different stakeholder groups and user personas.
• Collect and interpret feedback through surveys, focus groups, workshops, and engagement activities.
• Identify adoption risks and opportunities, and recommend targeted communication and engagement strategies.
• Use data-driven insights to continuously improve communication effectiveness and change outcomes.
• Support overall change management activities to ensure successful implementation and business readiness.

Requirements

• 3-7 years of experience in Change Management, Internal Communications, Employee Engagement, or Transformation programs.
• Excellent communication, storytelling, and content development skills.
• Strong stakeholder management, facilitation, and relationship-building abilities.
• Experience engaging frontline users and business stakeholders.
• Ability to simplify complex concepts for diverse audiences.
• Proficiency in Microsoft 365, PowerPoint, and communication/design tools such as Canva, Envato, and AI content creation platforms.