Change Management Lead (D365 ERP Transformation)

Ambition; Hong Kong Island; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Ambition is seeking an experienced Change Management Lead to drive the change strategy for a Dynamics 365 ERP transformation. You will own stakeholder engagement, communications, and business readiness throughout the program lifecycle.

The role requires strong change leadership, executive communication skills, and a proven track record in enterprise transformations, aligning with business leaders to secure sponsorship and ensure successful user adoption.

Qualifications

• 7–15 years of relevant professional experience in change management.
• Proven ERP implementation/transformation experience in complex programs.
• Excellent stakeholder engagement and communication capabilities.
• Strong presentation skills and ability to produce executive-ready materials.
• Experience within consulting or structured enterprise transformation environments.

Responsibilities

• Define and lead the change management strategy and implementation plan for the ERP transformation.
• Conduct stakeholder mapping and change impact assessments across affected business functions.
• Develop communication, stakeholder engagement and business readiness plans.
• Translate complex transformation topics into clear, executive-ready communications and narratives.
• Develop leadership presentations, program updates and change materials.
• Partner with business leaders to strengthen sponsorship and understanding of the transformation.
• Define and monitor change readiness indicators, adoption risks and mitigation actions.
• Coordinate with project teams on training, communication and deployment readiness.
• Align change activities with milestones, testing, go-live prep and post-go-live adoption.
• Facilitate stakeholder workshops and change communications.
• Promote sustainable user adoption of new processes and technology.

Skills

Change management

Stakeholder engagement

Executive communication

ERP transformation

Presentation skills

Tools

Microsoft Dynamics 365

Job description

We are looking for an experienced Change Management Lead to play a critical role in a major D365 ERP transformation.

This position will own and drive the change management strategy, helping prepare impacted teams for new processes, systems and ways of working. Working closely with business leaders and the wider transformation team, you will lead stakeholder engagement, communication, change impact and business readiness activities throughout the implementation lifecycle.

Key Responsibilities

• Define and lead the change management strategy and implementation plan for the ERP transformation.
• Conduct stakeholder mapping and change impact assessments across affected business functions.
• Develop communication, stakeholder engagement and business readiness plans.
• Translate complex transformation topics into clear, executive-ready communications, presentations and change narratives.
• Develop leadership presentations, program updates, training overviews and other change materials.
• Partner with business leaders to strengthen sponsorship and understanding of the transformation.
• Define and monitor change readiness indicators, adoption risks and mitigation actions.
• Coordinate with project teams on training, communication and deployment readiness.
• Align change activities with project milestones, testing, go-live preparation and post-go-live adoption.
• Facilitate stakeholder workshops, alignment sessions and change communications.
• Promote sustainable user adoption of new processes and technology.

What we're looking for

• Approximately 7-15 years of relevant professional experience.
• Strong change management experience within complex transformation programs.
• Demonstrable ERP implementation/transformation experience.
• Excellent stakeholder engagement and communication capabilities.
• Strong presentation skills and the ability to produce executive-ready materials.
• Experience within consulting and/or structured enterprise transformation environments.
• Confidence engaging stakeholders across multiple levels of seniority.
• Strong organization, ownership and a proactive approach.

Advantageous Experience

• Microsoft Dynamics 365 / D365 transformation experience.
• Finance and operations process knowledge.
• Luxury retail or broader retail experience.
• Consulting experience within large-scale enterprise transformation programs.

This opportunity would suit a hands-on change leader who can combine strategic change thinking with excellent communication and execution capabilities, and who enjoys working at the center of a complex ERP transformation.