Central Services Operations Specialist

OCBC; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning and development opportunities

Wellbeing and work-life balance

Job summary

OCBC is recruiting for a frontline Operations Assistant to support mailroom activities, courier coordination, inventory monitoring and reporting. You will generate daily reports, track SLAs, and resolve issues promptly while maintaining strong relationships with internal teams and service providers.

The role requires at least 2 years’ experience, a high diploma or above, and strong Microsoft Office skills. A fast-paced, team-focused environment is expected, with independent motivation and a

Qualifications

• At least 2 years relevant experience.
• High diploma or above.
• Detail oriented, organized, quality focused and results driven.
• Customer service and communication skills, both verbal and written.
• Excellent technical skills and working knowledge of Microsoft Office.
• Able to work independently, self-directed, highly motivated.
• Desire to work in a fast-paced, professional, team-focused environment.

Responsibilities

• Process, sort, scan, and distribute incoming and outgoing postal mail in a timely and accurate manner.
• Coordinate and manage courier and delivery services, including DHL, SF Express, and other local courier providers.
• Monitor and maintain inventory levels of operational supplies and ensure accurate inventory records.
• Prepare and maintain daily operational reports and service performance records.
• Track and monitor service level agreements (SLAs) to ensure service standards are consistently met.
• Investigate and resolve operational issues promptly within established turnaround times.
• Build and maintain effective working relationships with internal stakeholders, external clients, and service providers.

Skills

Customer service

Communication skills

Detail oriented

Education

High Diploma or above

Tools

MS Office

Job description

OCBC is recruiting for a frontline Operations Assistant to support mailroom activities, courier coordination, inventory monitoring and reporting. You will generate daily reports, track SLAs, and resolve issues promptly while maintaining strong relationships with internal teams and service providers.

The role requires at least 2 years’ experience, a high diploma or above, and strong Microsoft Office skills. A fast-paced, team-focused environment is expected, with independent motivation and a