Operations & Mail Services Specialist

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning and development opportunities

Job summary

OCBC Bank (Hong Kong) Limited is seeking a diligent Mailroom/Operations Assistant to process and distribute postal mail, coordinate courier services, and maintain inventory in a fast-paced environment in Hong Kong. The role requires attention to detail, strong communication, and proficiency in Microsoft Office.

The successful candidate will monitor SLAs, prepare daily reports, and collaborate with internal teams and service providers to ensure smooth operations.

Qualifications

• Minimum 2 years relevant experience in operations or admin.
• Diploma or above with strong organizational skills.
• Detail oriented, quality focused, and results driven.
• Strong customer service and written/verbal communication skills.
• Proficient in Microsoft Office.
• Able to work independently in a fast-paced environment.

Responsibilities

• Process, sort, scan, and distribute incoming and outgoing postal mail.
• Coordinate courier and delivery services (DHL, SF Express, and other local providers).
• Monitor inventory levels of operational supplies and maintain records.
• Prepare and maintain daily operational reports and service performance records.
• Track and monitor SLAs to ensure service standards are met.
• Investigate and resolve operational issues within established turnaround times.
• Build and maintain relationships with internal and external stakeholders and service providers.

Skills

Microsoft Office

Customer service

Attention to detail

Organizational skills

Independent work

Education

High Diploma or above

Job description

OCBC Bank (Hong Kong) Limited is seeking a diligent Mailroom/Operations Assistant to process and distribute postal mail, coordinate courier services, and maintain inventory in a fast-paced environment in Hong Kong. The role requires attention to detail, strong communication, and proficiency in Microsoft Office.

The successful candidate will monitor SLAs, prepare daily reports, and collaborate with internal teams and service providers to ensure smooth operations.