Banking Services Team Lead – Customer Experience

OCBC Bank (Hong Kong) Limited; Hong Kong; Presencial; HKD 280.000 - 360.000; Jornada completa

Descripción de la vacante

OCBC Bank (Hong Kong) Limited is seeking an Assistant Manager / Manager for the Business Service Centre to deliver high-quality customer service to business clients via email, inbound and outbound calls. You will handle enquiries on a wide range of banking products, perform authenticated account maintenance, and provide administrative support to ensure smooth call centre operations.

The role requires strong communication, a proactive service mindset, and the ability to work well in a team with

Formación

• Good interpersonal and communication skills.
• Good customer service and can work well in team.
• Proficiency in Putonghua, English and Cantonese.
• Experience in banking call center customer service is preferred.

Responsabilidades

• Handle customer enquiries via email related to banking products and services, ensuring accurate and timely responses.
• Provide proactive servicing by identifying needs and offering banking solutions.
• Handle inbound/outbound calls and support account maintenance after authentication.
• Assist with operational and documentation tasks for the team.

Conocimientos

Interpersonal skills

Communication skills

Customer service

Teamwork

Language proficiency

Educación

Secondary education or above

Herramientas

MS Office

Descripción del empleo

OCBC Bank (Hong Kong) Limited is seeking an Assistant Manager / Manager for the Business Service Centre to deliver high-quality customer service to business clients via email, inbound and outbound calls. You will handle enquiries on a wide range of banking products, perform authenticated account maintenance, and provide administrative support to ensure smooth call centre operations.

The role requires strong communication, a proactive service mindset, and the ability to work well in a team with