Cargo Terminal Operations Manager (Macau Residents ONLY, Based in Macau)

MSS Recruitment (HK) Limited; Hong Kong; On-site; HKD 583,000 - 1,165,000; Full time

Job summary

MSS Recruitment (HK) Limited is seeking a seasoned Cargo Terminal Operations Manager to lead end-to-end air cargo operations in Macau. You will drive staffing, capacity planning, and cost management while ensuring compliance with AACM, CAM, and international aviation standards.

The role requires 10+ years in air cargo terminal or warehouse ops, including 5+ years in leadership, with strong English and Cantonese/Mandarin communication.

Qualifications

• Degree or diploma in Logistics, Supply Chain Management, Aviation Management, Business Administration, or a related field.
• At least 10 years of relevant experience in air cargo terminal or warehouse operations, including a minimum of 5 years in a managerial or leadership role.
• Strong knowledge of air cargo handling, ULDs, dangerous goods, aviation security, customs compliance, cargo systems, and claims and discrepancy controls.
• Experience with cross-border cargo operations and third-party terminal or trucking interfaces is an advantage.

Responsibilities

• Oversee end-to-end import, export, transshipment, and special cargo operations, including cargo acceptance, screening, storage, build-up and breakdown, documentation, and delivery.
• Lead terminal capacity planning and manage staffing, shift arrangements, productivity, operating costs, service quality, and investment proposals for infrastructure, ULDs, equipment, and cargo systems.
• Manage operational coordination with HMAL and other cross-border partners, covering cargo handovers, trucking, reconciliations, customs interfaces, exception handling, and the allocation of responsibilities.
• Establish and maintain effective controls for cargo acceptance, traceability, security, dangerous goods, claims, and discrepancies.
• Ensure compliance with AACM and CAM requirements, customs regulations, aviation security rules, applicable IATA and ICAO standards, and approved procedures.
• Coordinate audits and ensure corrective actions are completed.
• Monitor performance against airline and customer contracts, service-level agreements, throughput, service KPIs, and profitability targets.
• Escalate significant operational or commercial risks as needed.
• Oversee business continuity, disruption and incident response, customer claims, and contingency planning in coordination with the independent Safety, Security, and Quality functions.
• Drive terminal digitalisation, cargo management systems, process improvements, and service development.
• Ensure operational readiness for new and existing customers, facilities, and operating phases.
• Lead the CTO management team, developing its capabilities, accountability, and succession plans, while maintaining effective relationships with airlines, CAM, HMAL, freight forwarders, and relevant authorities.

Skills

Staff management

Operational leadership

Air cargo handling

Cross-border operations

Budget management

Process improvement

Stakeholder management

English

Chinese (Cantonese/Mandarin)

Education

Degree or diploma in Logistics, Supply Chain Management, Aviation Management, Business Administration, or related field

Tools

Cargo management systems

Job description

Cargo Terminal Operations Manager (Macau Residents ONLY, Based in Macau)

Our client is a global leader in air cargo handling and aviation ground services. To support their strategic business expansion in Macau, they are seeking an exceptional executive to join as Cargo Terminal Operations Manager.

Responsibilities

Oversee end-to-end import, export, transshipment, and special cargo operations, including cargo acceptance, screening, storage, build-up and breakdown, documentation, and delivery.

Lead terminal capacity planning and manage staffing, shift arrangements, productivity, operating costs, service quality, and investment proposals for infrastructure, ULDs, equipment, and cargo systems.

Manage operational coordination with HMAL and other cross-border partners, covering cargo handovers, trucking, reconciliations, customs interfaces, exception handling, and the allocation of responsibilities.

Establish and maintain effective controls for cargo acceptance, traceability, security, dangerous goods, claims, and discrepancies. Safeguard cargo integrity and company revenue through accurate records and appropriate charge recovery.

Ensure compliance with AACM and CAM requirements, customs regulations, aviation security rules, applicable IATA and ICAO standards, and approved procedures. Coordinate audits and ensure corrective actions are completed.

Monitor performance against airline and customer contracts, service-level agreements, throughput, service KPIs, and profitability targets. Escalate significant operational or commercial risks as needed.

Oversee business continuity, disruption and incident response, customer claims, and contingency planning in coordination with the independent Safety, Security, and Quality functions.

Drive terminal digitalisation, cargo management systems, process improvements, and service development. Ensure operational readiness for new and existing customers, facilities, and operating phases.

Lead the CTO management team, developing its capabilities, accountability, and succession plans, while maintaining effective relationships with airlines, CAM, HMAL, freight forwarders, and relevant authorities.

Requirements

Degree or diploma in Logistics, Supply Chain Management, Aviation Management, Business Administration, or a related field.

At least 10 years of relevant experience in air cargo terminal or warehouse operations, including a minimum of 5 years in a managerial or leadership role.

Demonstrated responsibility for large-scale or multi-shift cargo operations, including budgets, manpower, service KPIs, and airline or customer contracts.

Strong knowledge of air cargo handling, ULDs, dangerous goods, aviation security, customs compliance, cargo systems, and claims and discrepancy controls.

Experience with cross-border cargo operations and third-party terminal or trucking interfaces is an advantage.

Strong commercial judgement, integrity, stakeholder-management, and communication skills. Proficiency in English and Chinese (Cantonese and/or Mandarin) is required.

Flexibility to respond to significant operational disruptions outside standard office hours.

(Employment Agency License Number: 81384)