Macau Cargo Terminal Ops Leader - Strategy & Growth

MSS Recruitment (HK) Limited; Hong Kong; Sur place; HKD 583 000 - 1 165 000; Plein temps

Résumé du poste

MSS Recruitment (HK) Limited is seeking a seasoned Cargo Terminal Operations Manager to lead end-to-end air cargo operations in Macau. You will drive staffing, capacity planning, and cost management while ensuring compliance with AACM, CAM, and international aviation standards.

The role requires 10+ years in air cargo terminal or warehouse ops, including 5+ years in leadership, with strong English and Cantonese/Mandarin communication.

Qualifications

• Degree or diploma in Logistics, Supply Chain Management, Aviation Management, Business Administration, or a related field.
• At least 10 years of relevant experience in air cargo terminal or warehouse operations, including a minimum of 5 years in a managerial or leadership role.
• Strong knowledge of air cargo handling, ULDs, dangerous goods, aviation security, customs compliance, cargo systems, and claims and discrepancy controls.
• Experience with cross-border cargo operations and third-party terminal or trucking interfaces is an advantage.

Responsabilités

• Oversee end-to-end import, export, transshipment, and special cargo operations, including cargo acceptance, screening, storage, build-up and breakdown, documentation, and delivery.
• Lead terminal capacity planning and manage staffing, shift arrangements, productivity, operating costs, service quality, and investment proposals for infrastructure, ULDs, equipment, and cargo systems.
• Manage operational coordination with HMAL and other cross-border partners, covering cargo handovers, trucking, reconciliations, customs interfaces, exception handling, and the allocation of responsibilities.
• Establish and maintain effective controls for cargo acceptance, traceability, security, dangerous goods, claims, and discrepancies.
• Ensure compliance with AACM and CAM requirements, customs regulations, aviation security rules, applicable IATA and ICAO standards, and approved procedures.
• Coordinate audits and ensure corrective actions are completed.
• Monitor performance against airline and customer contracts, service-level agreements, throughput, service KPIs, and profitability targets.
• Escalate significant operational or commercial risks as needed.
• Oversee business continuity, disruption and incident response, customer claims, and contingency planning in coordination with the independent Safety, Security, and Quality functions.
• Drive terminal digitalisation, cargo management systems, process improvements, and service development.
• Ensure operational readiness for new and existing customers, facilities, and operating phases.
• Lead the CTO management team, developing its capabilities, accountability, and succession plans, while maintaining effective relationships with airlines, CAM, HMAL, freight forwarders, and relevant authorities.

Connaissances

Staff management

Operational leadership

Air cargo handling

Cross-border operations

Budget management

Process improvement

Stakeholder management

English

Chinese (Cantonese/Mandarin)

Formation

Degree or diploma in Logistics, Supply Chain Management, Aviation Management, Business Administration, or related field

Outils

Cargo management systems

Description du poste

MSS Recruitment (HK) Limited is seeking a seasoned Cargo Terminal Operations Manager to lead end-to-end air cargo operations in Macau. You will drive staffing, capacity planning, and cost management while ensuring compliance with AACM, CAM, and international aviation standards.

The role requires 10+ years in air cargo terminal or warehouse ops, including 5+ years in leadership, with strong English and Cantonese/Mandarin communication.