Operations Officer (Operations Solutions)

Hactl - Hong Kong Air Cargo Terminals Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Transport subsidy

MPF topped-up

Medical benefits (including family)

Dental coverage (including family)

Life insurance

Birthday leave

Extra annual leave

Maternity/Paternity leave

Newborn baby gift

Free shuttle bus

Job summary

Hong Kong Air Cargo Terminals Limited (Hactl) is a leading air cargo terminal operator offering a wide range of services to airline customers and freight forwarders. The role focuses on managing relationships, analyzing market trends, and coordinating with government bodies to streamline operations.

The candidate should have a bachelor’s degree in business/communications/logistics and at least three years’ experience in air cargo, with fluency in English, Mandarin and Cantonese.

Qualifications

• Bachelor’s degree preferred in business/communications/logistics.
• Three years’ experience in air cargo or related field preferred.
• Demonstrates strong organizational and communication abilities, collaborative mindset.
• Proficient in English, Mandarin and Cantonese.

Responsibilities

• Manage relationships with freight forwarders, truckers, and charterers.
• Conduct market trend analysis and compile market trend reports for manager updates.
• Stay informed about industry news and anticipate market demands.
• Coordinate with government bodies to streamline processes and explore new service opportunities.
• Lead initiatives for customer understanding of the company and organize meetings/events.
• Supervise team paperwork including reports, Excel sheets and PowerPoint presentations.

Skills

Relationship management

Market analysis

Administrative support

Multitasking

Multilingual

Education

Bachelor’s degree in business administration/ communications/ Logistics

Tools

Excel

PowerPoint

Job description

Hong Kong Air Cargo Terminals Limited (Hactl) is one of the world’s leading air cargo terminals. We operate SuperTerminal 1, a world class facility to provide excellent and highly efficient services to our airline customers and freight forwarding agents. The robust growth in the air cargo and logistics industry creates exciting job opportunities to professionals who share our vision and have a drive to succeed.

Key Duties

• Manage relationships with freight forwarders, truckers, and charterers.
• Conduct market trend analysis, manage customer inquiries, provide administrative support to ensure the smooth execution of projects and initiatives, compile market trend reports and deliver concise updates to manager.
• Stay informed about industry news and anticipate market demands.
• Manage customer inquiries and provide viable solutions to align with their business goals.
• Assist manager in organizing agency events such as seminars and regular meetings.
• Coordinate with various government bodies to streamline and enhance operational processes and explore new service opportunities.
• Lead initiatives aimed at enhancing customers’ understanding of the company.
• Support manager in planning, organizing, and overseeing project completion within set timelines, budgets, and scopes.
• Supervise team paperwork, including preparing reports, Excel sheets, and PowerPoint presentations.
• Perform ad hoc administrative assignments under the guidance of manager and coordinate with internal and external parties for follow-up actions as required.
• Perform any other duties as assigned by supervisor.

Requirements

• Bachelor’s degree in business administration/ communications/ Logistics or related disciplines is preferred.
• Three years’ experience in air cargo or related field is preferred.
• Demonstrates strong organizational and communication abilities, with a collaborative mindset that thrives in team-oriented environment.
• Proficient in English, Mandarin, and Cantonese.
• Capable of working independently and multitasking effectively.

We offer 5-Day work week with a competitive and comprehensive remuneration package including Chinese New Year bonus, discretionary bonus, transport subsidy, employer topped-up MPF contributions, medical benefits (including family members), voluntary dental coverage (including family members), life insurance, birthday leave, extra annual leave, marriage leave, maternity leave, paternity leave, newborn baby gift, sports centre and free shuttle bus.

To know more about our company, please visit our website https://careers.hactl.com/.

Applicants not invited for interview within four weeks should consider their applications unsuccessful. Applicants’ personal data collected will only be used for the sole purpose of recruitment. The data of unsuccessful applicants will be destroyed within six months.