Waiter/Waitress - Cafe Causette

Mandarin Oriental; Hong Kong; On-site; HKD 156,000 - 234,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental, Hong Kong within Food & Beverage Service invites applications for Waiter/Waitress - Cafe Causette to join our team. The role focuses on delivering high-standard service, with a friendly, attentive and responsive approach to guest needs.

Successful candidates will have at least 1 year of relevant experience, be proficient in Cantonese and English, and Mandarin is an advantage. The position offers a collaborative, growth-oriented environment within a luxury hotel setting.

Qualifications

• Greet guests, take orders and deliver food and beverages according to hotel standards.
• Maintain smooth operation of the assigned section.
• Communicate effectively with guests and team to ensure satisfaction.

Responsibilities

• Greet guests, take orders and deliver food & beverage items according to hotel’s standards and procedures
• Assist in maintaining smooth operation of assigned section
• Monitor back of house and run food between kitchen and dining area
• Ensure high level of customer satisfaction by being attentive to guests’ needs and respond timely throughout the dining experience

Job description

Mandarin Oriental, Hong Kong is looking for a Waiter/Waitress - Cafe Causette to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About The Job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Waiter/Waitress - Cafe Causette is responsible for providing a high standard of service which is friendly, attentive and responsive to guest needs. The Waiter/Waitress reports to the Restaurant Manager.

As Waiter/Waitress - Cafe Causette, you will be responsible for the following duties:

• Greet the guests, take orders and deliver food & beverage items according to hotel’s standards and procedures
• Assist in maintaining smooth operation of assigned section
• Monitor back of house and run food between kitchen and dining area
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience

As Waiter/Waitress - Cafe Causette, We Expect From You

• Minimum 1 year of relevant experience
• Passionate about delivering an exceptional F&B service
• Pleasant, service-orientated, a team player with good communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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