Business Development Manager– ITSM Solutions

LW Consulting Limited; Hong Kong; Vor Ort; HKD 600.000 - 900.000; Vollzeit

Zusammenfassung

LW Consulting Limited is seeking a Business Development Manager specialized in ITSM solutions in Hong Kong. You will drive sales growth, build long-term client relationships, and lead the full sales cycle from lead generation to closing, while coordinating with technical teams for scoping and onboarding.

The role requires a strong track record in IT services sales, fluency in English and Chinese, and the ability to operate in a startup environment with regional ambitions.

Qualifikationen

• 5–10+ years in B2B sales or business development in IT services/SaaS.
• Proven track record selling technology to mid-market or enterprise clients.
• Strong communication and negotiation skills in English and Chinese.

Aufgaben

• Develop and execute a sales strategy for ITSM offerings to enterprises and SMEs.
• Identify, prospect, and qualify new business opportunities.
• Conduct product demos and solution discussions with IT leaders and stakeholders.
• Translate client pain points into tailored ITSM proposals and solutions.
• Manage full sales cycle from lead gen to closing and post‑sales follow-up.
• Collaborate with technical teams for accurate scoping and onboarding.
• Maintain a strong sales pipeline and provide forecasting and reporting.
• Represent the company at events and partner activities.

Kenntnisse

B2B sales

ITSM

ITIL knowledge

Client relationships

Negotiation

Tools

CRM tools

Jobbeschreibung

Business Development Manager– ITSM Solutions

Our client is a fast-growing IT services startup in Hong Kong, providing modern and cost-effective technology solutions to local and regional clients. As an authorised partner of a world-class ITSM and ticketing platform, they are looking for an experienced Business Development professional to drive sales growth and build long-term client relationships.

Key Responsibilities

Develop and execute a sales strategy to promote ITSM related IT service offerings to enterprises and SMEs.

Identify, prospect, and qualify new business opportunities across various industries.

Conduct product presentations, demos, and solution discussions with IT leaders and operational stakeholders.

Understand client pain points and translate them into tailored ITSM solutions and proposals.

Manage the full sales cycle from lead generation and pitching to negotiation, closing, and post-sales follow-up.

Work with technical teams to ensure accurate scoping, implementation planning, and successful onboarding.

Maintain a strong sales pipeline using CRM tools and provide accurate forecasting and reporting.

Represent the company at industry events, networking sessions, and partner activities.

Stay updated on ITSM best practices, digital transformation trends, and the competitive landscape.

Requirements

At least 5 – 10+ years of experience in B2B sales, business development, or solution consulting, ideally in IT services, SaaS, or enterprise software.

Proven track record in selling technology solutions to mid-market or enterprise clients.

Strong understanding of IT operations, service desk workflows, or ITIL/ITSM concepts. Experience with ITSM tools is an advantage.

Excellent communication, presentation, and negotiation skills in English and Chinese.

Self-driven, resourceful, and comfortable working in a startup environment.

Ability to build trust with senior stakeholders and articulate value beyond product features.

Existing network within Hong Kong’s IT or corporate ecosystem is a plus.

What the role offers

Competitive salary with attractive commission structure.

Opportunity to be an early member of a growing startup with regional ambitions.

Direct exposure to a leading global ITSM platform with continuous product training.

Flexible, collaborative, and entrepreneurial work culture.

Clear career progression as the business scales.