Business Development/ Account Manager (Professional Service Solutions)

Omni Group Asia Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Omni Group Asia Limited is seeking a Business Development/Account Manager in our Professional Service Solutions division to manage a portfolio of client accounts and serve as the main point of contact. You will drive renewal, retention, and growth, build relationships with key stakeholders, coordinate with sales, operations, product and support, and maintain a healthy CRM pipeline.

3–5 years of account management and B2B sales experience are preferred, with fluency in English and Cantonese.

Qualifications

• 3–5 years of experience in account management, business development, or a related client-facing role.
• Proven track record in client retention, account growth, and relationship management.
• Experience in B2B sales or consultative solution selling is preferred.

Responsibilities

• Manage a portfolio of assigned client accounts and act as the main point of contact.
• Achieve account renewal, retention, and growth targets.
• Build and maintain strong relationships with key client stakeholders and decision-makers.
• Lead ongoing client engagement to drive usage, satisfaction, and long-term partnership value.
• Identify opportunities for account expansion through up-selling and cross-selling.
• Conduct regular account reviews to demonstrate value and support client retention.
• Address client concerns and coordinate with internal teams to resolve issues effectively.
• Monitor service delivery and ensure client expectations are met.
• Develop account plans and engagement strategies to support growth.
• Maintain a healthy pipeline of opportunities and update CRM records accurately.
• Stay informed on market trends and client needs to identify new business opportunities.
• Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Skills

Interpersonal skills

Negotiation

Communication

Time management

Planning & organisation

Multicultural experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Job description

Business Development/ Account Manager (Professional Service Solutions)

Manage a portfolio of assigned client accounts and act as the main point of contact.

Achieve account renewal, retention, and growth targets.

Build and maintain strong relationships with key client stakeholders and decision-makers.

Lead ongoing client engagement to drive usage, satisfaction, and long-term partnership value.

Identify opportunities for account expansion through up-selling and cross-selling.

Conduct regular account reviews to demonstrate value and support client retention.

Address client concerns and coordinate with internal teams to resolve issues effectively.

Monitor service delivery and ensure client expectations are met.

Develop account plans and engagement strategies to support growth.

Maintain a healthy pipeline of opportunities and update CRM records accurately.

Stay informed on market trends and client needs to identify new business opportunities.

Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Requirements

3-5 years of experience in account management, business development, or a related client-facing role.

Proven track record in client retention, account growth, and relationship management.

Experience in B2B sales or consultative solution selling is preferred.

Strong interpersonal, influencing, and negotiation skills.

Excellent planning, organisation, and time management abilities.

Able to manage multiple priorities and work effectively in a fast-paced environment.

Strong verbal and written communication skills.

Comfortable working independently and collaboratively within a team.

Proficient in Microsoft Office and CRM systems.

Experience working in a multicultural environment is an advantage.

Bachelor's degree or equivalent preferred.

Fluent in English and Cantonese; Mandarin is a plus.

Willingness to travel occasionally, if required.