Business Analyst - (Operational Transformation) - 12 months contract

Captar Partners Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Part time

Job summary

Captar Partners Limited is seeking an experienced Business Analyst to drive digital transformation, customer journey enhancement, and operational excellence initiatives in a 12-month contract. You will partner with cross-functional stakeholders to deliver impactful business solutions, streamline processes, and support technology-enabled change.

The ideal candidate has 5+ years in business analysis within financial services, strong requirements gathering, and proficiency in coordinating workshops

Qualifications

• Minimum 5 years' experience in Business Analysis in insurance or financial services.
• Experience in policy services, customer experience, AML operations, risk management, or digital product/operations transformation.
• Strong background in driving projects from requirements gathering through implementation.

Responsibilities

• Analyse business processes, customer journeys, and operational workflows; identify opportunities for service improvement, digitalisation, automation, and transformation.
• Gather, document, and validate business requirements, user stories, process flows, and functional specifications; conduct impact and gap assessments.
• Consolidate procedures, policies, service guidelines, FAQs, and operational knowledge; structure and maintain business knowledge repositories; ensure content quality, consistency, and governance.
• Coordinate stakeholders across Operations, Customer Service, Risk/AML, Technology, and vendors; facilitate workshops, walkthroughs, and requirement discussions; drive alignment, decisions, and follow-up actions.
• Conduct market research and solution assessments; support RFP preparation, vendor briefings, demonstrations, and evaluations; perform fit-gap analysis and support implementation.
• Prepare and review UAT scenarios and test cases; support UAT execution, defect resolution, deployment, and user training; drive adoption and collect feedback.
• Develop and maintain project plans and delivery schedules; track milestones, dependencies, issues, and risks; prepare status reports and management updates.
• Analyse operational data and business metrics; define, track, and review expected benefits and success measures.

Skills

Business analysis

Stakeholder management

Workshop facilitation

Vendor coordination

Project coordination

Delivery management

Communication

Problem-solving

Analytical thinking

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Job description

Business Analyst - (Operational Transformation) - 12 months contract

Role Overview

We are seeking an experienced Business Analyst to drive digital transformation, customer journey enhancement, and operational excellence initiatives. This role will partner with cross-functional stakeholders to deliver impactful business solutions, streamline processes, and support technology-enabled change.

Key Responsibilities

• Analyse business processes, customer journeys, and operational workflows; identify opportunities for service improvement, digitalisation, automation, and transformation.
• Gather, document, and validate business requirements, user stories, process flows, and functional specifications; conduct impact and gap assessments.
• Consolidate procedures, policies, service guidelines, FAQs, and operational knowledge; structure and maintain business knowledge repositories; ensure content quality, consistency, and governance.
• Coordinate stakeholders across Operations, Customer Service, Risk/AML, Technology, and vendors; facilitate workshops, walkthroughs, and requirement discussions; drive alignment, decisions, and follow-up actions.
• Conduct market research and solution assessments; support RFP preparation, vendor briefings, demonstrations, and evaluations; perform fit-gap analysis and support implementation.
• Prepare and review UAT scenarios and test cases; support UAT execution, defect resolution, deployment, and user training; drive adoption and collect feedback.
• Develop and maintain project plans and delivery schedules; track milestones, dependencies, issues, and risks; prepare status reports and management updates.
• Analyse operational data and business metrics; define, track, and review expected benefits and success measures.

Qualifications

• Minimum 5 years' experience in Business Analysis within the insurance or financial services industry.
• Proven experience in policy services, customer experience, AML operations, risk management, or digital product/operations transformation.
• Strong background in driving projects from requirements gathering through implementation.
• Experience in digital transformation initiatives; exposure to AI-related projects is preferred.
• Skilled in stakeholder management, workshop facilitation, and vendor coordination.
• Strong analytical, communication, and problem-solving skills, with solid project coordination and delivery management capabilities.
• Bachelor's degree or above in Business Administration, Information Systems, or a related discipline.