Business Analyst, Insurance Operations - 12 month contract

Captar Partners; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

The role involves leading business analysis and project delivery in a Hong Kong-based insurance operations context. You will define scope, gather requirements, and work with cross-functional teams to drive initiatives from discovery through to implementation.

Responsibilities include planning, tracking KPIs, and evaluating opportunities to automate and improve processes, including exploration of AI-driven solutions for operational efficiency and user experience.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• 3+ years of experience as a Business Analyst, ideally with operations-focused projects.
• Solid experience gathering and analyzing requirements and turning them into workable project plans.
• Sharp analytical and problem-solving abilities.
• Working knowledge of common project management methodologies and tools.
• Strong communication and collaboration skills across cross-functional teams.

Responsibilities

• Build and maintain project plans with defined scope, objectives and deliverables.
• Set timelines, milestones and dependencies to keep execution on track.
• Monitor progress, flag risks and implement mitigation plans.
• Coordinate with cross-functional teams to ensure smooth execution.
• Balance resources across internal teams and external vendors to hit goals.
• Run business requirement workshops with stakeholders.
• Gather, analyze and document requirements across a portfolio of applications including core systems and customer-facing tools.
• Ensure clear understanding of desired outcomes before work begins.
• Maintain documentation covering processes and progress.
• Analyze data to surface trends and insights for operational improvements.
• Help build business cases and proposals for process enhancements and automation.
• Explore practical ways to bring AI into operations for better UX and efficiency.
• Partner with teams to roll out process changes and track impact.
• Provide regular status updates on project metrics and recommendations.
• Support training and change management tied to improvements.
• Stay current on industry trends, practices and regulatory developments.
• Contribute to strategic planning and measure benefits realized from initiatives.
• Track KPIs and project performance; report to stakeholders.
• Identify and resolve risks and issues promptly.
• Ensure projects align with broader business objectives and integrate smoothly.

Skills

Business analysis

Requirements gathering

Stakeholder collaboration

Project management

Analytical thinking

Communication skills

Cross-functional teamwork

Education

Bachelor's degree in Business Administration/Management

Tools

Project management tools

Job description

About the Company

Our client is a well-established organization within the insurance industry, currently investing in a broad range of digital and operational transformation initiatives spanning core systems, customer-facing platforms, and internal tools. To protect the confidentiality of this search, the company's name is withheld at this stage — full details will be shared with candidates who progress to interview. This role offers exposure to a wide portfolio of business-critical applications and a genuine opportunity to shape how AI and process improvements are introduced across day-to-day operations.

Job Responsibilities

• Build and maintain project plans, clearly defining scope, objectives, and expected deliverables.
• Set project timelines, key milestones, and dependencies, keeping execution on track.
• Monitor progress on an ongoing basis, flag emerging risks early, and put mitigation plans in place.
• Coordinate closely with cross-functional teams to keep execution smooth and aligned.
• Balance resourcing across internal teams and external vendors to hit project goals efficiently.
• Run business requirement workshops with relevant stakeholders.
• Gather, analyze, and document business requirements across a portfolio of in-scope internal and customer-facing applications, including core policy administration systems, point-of-sale tools, the corporate website, a customer service mobile app, partner and distribution platforms, recruitment systems, contact center tools, and e-form solutions.
• Confirm a clear, shared understanding of desired outcomes before work begins.
• Maintain thorough documentation covering business processes, requirements, and overall project progress.
• Analyze data to surface trends, patterns, and insights that can inform operational improvements.
• Help build business cases and proposals for process enhancements and automation opportunities.
• Explore practical ways to bring AI into operational and business processes, aimed at improving both user experience and efficiency.
• Partner with cross-functional teams to roll out process changes and track their real-world impact.
• Keep management informed with regular updates on project status, key metrics, and recommendations.
• Support training and change management activities tied to operational improvements.
• Stay current on industry trends, best practices, and regulatory developments affecting insurance operations.
• Contribute to broader strategic planning and help measure the benefits realized from initiatives.
• Track performance metrics and key performance indicators (KPIs) across projects.
• Provide regular status updates and reports to stakeholders.
• Spot and resolve project risks and issues promptly.
• Make sure projects stay connected to the organization's broader business objectives.
• Work with cross-functional teams to integrate projects smoothly into existing operations.
• Identify opportunities for process improvement and feed insights into strategic decisions.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 3+years of experience working as a Business Analyst, ideally with some exposure to operations-focused projects.
• Solid experience gathering and analyzing requirements, and turning them into workable project plans.
• Sharp analytical and problem-solving abilities.
• Working knowledge of common project management methodologies and tools.
• Strong communication and collaboration skills, comfortable working across cross-functional teams and stakeholder groups.