Senior Digital Business Analyst (AI project, Insurance)

Michael Page; Hong Kong; On-site; HKD 279,000 - 469,000; Full time

Benefits offered by this job

Competitive monthly salary with bonus

15 days of annual leave

Opportunity to work in a large organization

Exposure to advanced AI technologies

Collaborative work environment

Job summary

A leading recruitment firm in Hong Kong seeks a Business Analyst to lead digital transformation initiatives in the insurance industry. The role requires a minimum of 2 years' experience in requirements management, alongside strong analytical and communication skills. You will partner with cross-functional teams to refine requirements and guide customer journeys. Competitive salary, 15 days annual leave, and opportunities to work with advanced AI technologies offered.

Qualifications

• Minimum 2 years' experience in requirements management or supporting digital transformation initiatives, ideally within financial services.
• Able to understand customer needs, business priorities, and risk considerations.
• Strong ability to recommend practical solutions balancing business value and customer experience.
• Solid understanding of design-thinking and Agile methodologies.

Responsibilities

• Lead the gathering and refinement of digital business and customer-journey requirements for investment projects.
• Work closely with Digital and Business Product Owners to define business needs and customer journeys.
• Develop and refine business epics and user stories to ensure alignment with stakeholders.
• Develop clear epics and user stories with strong acceptance criteria and timeline alignment.
• Support in‑sprint testing, UAT, and live‑environment validation to ensure releases are ready.
• Conduct impact and feasibility analyses to inform front‑ and back‑end design.
• Review journeys and UX content with stakeholders and facilitate cross‑functional collaboration.
• Identify risks and dependencies early and drive mitigation or escalation.
• Coordinate with Marketing and Digital Commercialization teams for product launch communication.

Skills

Analytical and problem-solving skills

Communication skills

Knowledge of digital investment applications

Design thinking principles

Agile methodologies

Negotiation and relationship-building skills

Problem solving

Adaptability

Tools

JIRA

Confluence

Microsoft Teams

Job description

• High‑Impact, Customer‑Facing Digital Transformation
• Cross‑Functional Leadership Exposure

About Our Client

This role is with a large organization in the insurance industry, known for its commitment to innovation and advanced analytics. The company focuses on delivering excellent service and fostering growth through cutting‑edge technologies.

Job Description

• Lead the gathering and refinement of digital business and customer‑journey requirements for investment projects delivered under Agile.
• Serve as a Business Analyst working closely with Digital Product Owners (DPOs) and Business Product Owners (BPOs) to apply design thinking, conduct research‑supported analysis, and define high‑level business needs and customer journeys.
• Partner with Investment Product teams and cross‑functional stakeholders to refine business and UI/UX requirements, and consolidate management feedback.
• Develop clear business epics and user stories with strong acceptance criteria within agreed timelines, ensuring the necessary alignment and approvals from stakeholders and risk stewards.
• Ensure digital deliverables are ready for customer release by supporting in‑sprint testing, user acceptance testing, and live‑environment validation.
• Conduct impact assessments and feasibility analysis to inform both front‑end and back‑end solution design.
• Review customer journeys and UX content prepared by the UI/UX team with relevant stakeholders.
• Facilitate collaboration across the project squad, including DPOs, BPOs, Scrum Masters, Designers, Tech Leads, Engineers, and QA teams.
• Identify key risks, issues, and interdependencies early, and drive appropriate mitigation or escalation.
• Work with Investment Product, Marketing, and Digital Commercialization teams to support both internal and external communication plans for new product launches or major enhancements.

The Successful Applicant

• Strong analytical and problem‑solving skills, with excellent attention to detail and the ability to drive tasks to completion. Able to quickly understand customer needs, business priorities, and risk considerations.
• Minimum 2 years' experience in requirements management or supporting digital transformation initiatives, ideally within financial services.
• Knowledge of digital investment applications or servicing journeys is a strong advantage.
• Effective verbal and written communication skills, with the ability to articulate issues, elevate risks, and influence stakeholders.
• Solid understanding of design‑thinking principles, customer‑centric design, and Agile methodologies.
• Strong ability to balance business value, customer experience, effort, and risk to recommend practical solutions.
• A proactive, creative mindset‑focused on finding ways to overcome obstacles rather than being constrained by existing limitations.
• Openness to learning new technologies, adapting to change, and taking on new challenges.
• Experience using JIRA, Confluence, and Microsoft Teams for daily collaboration.
• Strong negotiation and relationship‑building skills to navigate diverse stakeholders with competing priorities.

What's on Offer

• Competitive monthly salary with bonus
• 15 days of annual leave.
• Opportunity to work in a large organization within the insurance industry.
• Exposure to advanced AI technologies and analytics projects.
• Collaborative and innovative work environment.