Business Analyst / Assistant Operations Manager

South China Morning Post SCMP; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

South China Morning Post invites a detail-oriented Business Analyst / Assistant Operations Manager to bolster the Revenue Operations team in Causeway Bay. You will bridge data-driven analysis with hands-on billing operations and process improvements to ensure accurate financial reconciliation and efficient workflows.

The role requires 4+ years in Business Analysis or Billing, strong Salesforce skills, advanced Excel, and fluency in English and Chinese.

Qualifications

• Degree holder or above in Business Management, Finance, or a related quantitative discipline.
• 4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst.
• High proficiency in Salesforce is required. Ability to quickly learn additional software applications that interface with Salesforce.
• Advanced Microsoft Excel / Google Sheets skills with a proven capability in building complex models.

Responsibilities

• Map and optimize current revenue operational workflows to eliminate bottlenecks and maximize operational efficiency.
• Identify system gaps and spearhead initiatives for automation, tool integration, and structural process improvements.
• Drive system upgrades by capturing functional technical requirements and executing end-to-end User Acceptance Testing (UAT).
• Perform rigorous billing reconciliation and data scrubbing to ensure 100% accuracy across all commercial and financial records.
• Develop robust financial models that look beyond raw numbers to uncover operational risks and unlock revenue opportunities.
• Act as the primary bridge between Sales teams, Finance, and Technical teams to resolve the queries promptly.
• Provide ad-hoc analytical support for strategic executive projects and critical departmental assignments as required.
• Lead and mentor a small operations team in managing end-to-end customer and vendor billing cycles, upholding high standards of accuracy, invoicing efficiency, and contract compliance.

Skills

Salesforce

Excel

Google Sheets

Financial modeling

Billing operations

Process optimization

Stakeholder collaboration

Education

Bachelor's degree in Business Management or Finance

Tools

Salesforce

Job description

South China Morning Post is seeking a detail-oriented Business Analyst / Assistant Operations Manager to support our dynamic Revenue Operations team.

This role bridges the gap between data-driven business analysis and hands-on commercial execution. The ideal candidate brings a proven track record in process optimization, workflow design, and system enhancements, paired with direct experience managing complex billing operations. In this role, you will play a vital role in ensuring operational efficiency, system integrity, and seamless financial reconciliation to support the overall success of the Revenue Operations team.

In this role, you will:

Process Optimization & System Enhancements:

• Map and optimize current revenue operational workflows to eliminate bottlenecks and maximize operational efficiency.
• Identify system gaps and spearhead initiatives for automation, tool integration, and structural process improvements.
• Drive system upgrades by capturing functional technical requirements and executing end-to-end User Acceptance Testing (UAT).
• Perform rigorous billing reconciliation and data scrubbing to ensure 100% accuracy across all commercial and financial records.
• Develop robust financial models that look beyond raw numbers to uncover operational risks and unlock revenue opportunities.

Stakeholder Collaboration & Support

• Act as the primary bridge between Sales teams, Finance, and Technical teams to resolve the queries promptly.
• Provide ad-hoc analytical support for strategic executive projects and critical departmental assignments as required.
• Lead and mentor a small operations team in managing end-to-end customer and vendor billing cycles, upholding high standards of accuracy, invoicing efficiency, and contract compliance.

Skills and Experience that will lead to success:

• Degree holder or above in Business Management, Finance, or a related quantitative discipline.
• 4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst.
• High proficiency in Salesforce is required. Ability to quickly learn additional software applications that interface with Salesforce.
• Advanced Microsoft Excel / Google Sheets skills with a proven capability in building complex models.
• Strong business acumen with a deep understanding of organizational workflows and system interdependencies.
• Proactive mindset with a demonstrated ability to anticipate business needs and recommend high-impact process improvements.
• Exceptional time management skills, with the ability to prioritize tasks and meet tight deadlines under minimal supervision.
• Professional fluency in both written and spoken English and Chinese is essential.

Work location will be at Causeway Bay office.

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