Business Analyst / Assistant Operations Manager

South China Morning Post; Hong Kong; On-site; GBP 45,000 - 85,000; Full time

Job summary

South China Morning Post is seeking a detail-oriented Business Analyst / Assistant Operations Manager to support our Revenue Operations team. The role blends data-driven analysis with hands-on commercial execution, focusing on process optimization, system enhancements and accurate billing reconciliation.

The ideal candidate has 4+ years in BA or Revenue Ops, strong Salesforce and advanced Excel skills, and fluency in English and Chinese to liaise with diverse stakeholders.

Qualifications

• Degree in Business Management, Finance, or related quantitative field.
• 4+ years in Business Analysis, Revenue Ops or Billing roles.
• Fluency in English and Chinese (written and spoken).
• Strong Salesforce proficiency and ability to learn related tools quickly.
• Advanced Excel/Google Sheets with complex modeling capabilities.

Responsibilities

• Map and optimize revenue workflows to remove bottlenecks and boost efficiency.
• Identify gaps, drive automation, and implement system enhancements.
• Perform billing reconciliation and build robust financial models.
• Collaborate with Sales, Finance and Tech teams to resolve queries.
• Lead a small ops team through end-to-end billing cycles and contracts.

Skills

Salesforce

Excel/Sheets

Billing operations

Data analysis

Stakeholder management

UAT

Process optimization

Education

Bachelor's degree in Business/Finance

Job description

Purpose of the position:

South China Morning Post is seeking a detail-oriented Business Analyst / Assistant Operations Manager to support our dynamic Revenue Operations team.

This role bridges the gap between data-driven business analysis and hands-on commercial execution. The ideal candidate brings a proven track record in process optimization, workflow design, and system enhancements, paired with direct experience managing complex billing operations. In this role, you will play a vital role in ensuring operational efficiency, system integrity, and seamless financial reconciliation to support the overall success of the Revenue Operations team.

In this role, you will:

Process Optimization & System Enhancements:

• Map and optimize current revenue operational workflows to eliminate bottlenecks and maximize operational efficiency.
• Identify system gaps and spearhead initiatives for automation, tool integration, and structural process improvements.
• Drive system upgrades by capturing functional technical requirements and executing end-to-end User Acceptance Testing (UAT).

Financial Reconciliation & Reporting

• Perform rigorous billing reconciliation and data scrubbing to ensure 100% accuracy across all commercial and financial records.
• Develop robust financial models that look beyond raw numbers to uncover operational risks and unlock revenue opportunities.

Stakeholder Collaboration & Support

• Act as the primary bridge between Sales teams, Finance, and Technical teams to resolve the queries promptly.
• Provide ad-hoc analytical support for strategic executive projects and critical departmental assignments as required.

Billing & Vendor Management

• Lead and mentor a small operations team in managing end-to-end customer and vendor billing cycles, upholding high standards of accuracy, invoicing efficiency, and contract compliance.

Skills and Experience that will lead to success:

• Degree holder or above in Business Management, Finance, or a related quantitative discipline.
• 4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst.
• High proficiency in Salesforce is required. Ability to quickly learn additional software applications that interface with Salesforce.
• Advanced Microsoft Excel / Google Sheets skills with a proven capability in building complex models.
• Strong business acumen with a deep understanding of organizational workflows and system interdependencies.
• Proactive mindset with a demonstrated ability to anticipate business needs and recommend high-impact process improvements.
• Exceptional time management skills, with the ability to prioritize tasks and meet tight deadlines under minimal supervision.
• Professional fluency in both written and spoken English and Chinese is essential.

Work location will be at Causeway Bay office.

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