Facilities Supervisor - Workplace (Mult. acc. + Client Facing)

CBRE Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

CBRE Limited in Hong Kong is seeking a driven Business Support professional to strengthen client relationships, manage contracts, and support service delivery. You will coordinate proposals, tender submissions, and client presentations while ensuring compliance and accurate documentation.

This role emphasizes data analysis, KPI reporting, and collaboration with operations and account teams to identify value-added opportunities.

Qualifications

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Document control and records management experience.
• Procurement and vendor management exposure.
• KPI and SLA monitoring experience.
• Strong stakeholder management and interpersonal skills.
• Analytical and problem-solving abilities.

Responsibilities

• Support business growth initiatives by identifying new opportunities and maintaining a healthy sales pipeline.
• Assist in proposals, quotations, tender submissions, and client presentations.
• Conduct market research and competitor analysis to support strategic decision-making.
• Collaborate with operations and account teams to identify value-added service opportunities.
• Build and maintain relationships with clients; be a key contact for inquiries and service-related issues.
• Monitor service delivery and address client concerns.
• Review contracts, amendments, service agreements, and commercial terms for compliance and accuracy.
• Track contract milestones, renewal dates, deliverables, and contractual obligations.
• Coordinate with internal stakeholders to ensure contract requirements are implemented.
• Maintain contract documentation and proper filing.
• Prepare regular operational, financial, and management reports with accuracy and timeliness.
• Maintain project trackers, contract registers, and performance dashboards.
• Coordinate meetings, prepare minutes, and follow up on action items.
• Ensure documentation complies with company policies and audit requirements.
• Analyze operational and financial data to identify trends, risks, and improvement opportunities.
• Develop and maintain KPI and SLA reports.
• Utilize Excel, Power BI, and other reporting tools to generate business insights.
• Support budgeting, forecasting, and variance analysis activities.
• Provide onsite operational support; coordinate with vendors and internal departments to resolve issues.
• Monitor site compliance with health, safety, and operational standards.
• Support mobilization, transition, and continuous improvement initiatives.

Skills

Advanced Excel

PowerPoint

Word

Outlook

Document Control

Vendor Management

KPI Monitoring

Stakeholder Management

Analytical Thinking

Negotiation

Attention to Detail

Multi-tasking

Tools

Microsoft Office Suite

Job description

Support business growth initiatives by identifying new opportunities and maintaining a healthy sales pipeline.

Assist in the preparation of proposals, quotations, tender submissions, and client presentations.

Conduct market research and competitor analysis to support strategic decision-making.

Collaborate with operations and account teams to identify value-added service opportunities.

Client Relationship Management

Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.

Act as a key point of contact for client inquiries, requests, and service-related issues.

Monitor service delivery performance and proactively address client concerns.

Support client meetings, business reviews, and contract renewal discussions.

Contract Review and Management

Review contracts, amendments, service agreements, and commercial terms to ensure compliance and accuracy.

Track contract milestones, renewal dates, key deliverables, and contractual obligations.

Coordinate with internal stakeholders to ensure contract requirements are effectively implemented.

Maintain contract documentation and ensure proper filing and record management.

Reporting and Administrative Management

Prepare regular operational, financial, and management reports with accuracy and timeliness.

Maintain project trackers, contract registers, and performance dashboards.

Coordinate meetings, prepare minutes, and follow up on action items.

Ensure documentation complies with company policies and audit requirements.

Data Analysis and Performance Monitoring

Analyze operational and financial data to identify trends, risks, and improvement opportunities.

Develop and maintain KPI and SLA performance reports.

Utilize Excel, Power BI, and other reporting tools to generate business insights.

Support budgeting, forecasting, and variance analysis activities.

Onsite Operational Support

Provide support to site operations teams to ensure service excellence.

Coordinate with vendors, contractors, and internal departments to resolve operational issues.

Monitor site compliance with health, safety, and operational standards.

Support mobilization, transition, and continuous improvement initiatives.

Qualifications and Requirements

Microsoft Office Suite (Advanced Excel, PowerPoint, Word, Outlook)

Document Control and Records Management

Procurement and Vendor Management

KPI and SLA Monitoring

Strong stakeholder management and interpersonal skills

Analytical and problem-solving abilities

Negotiation and influencing skills

Strong attention to detail and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Customer-focused mindset

Team collaboration and cross-functional coordination

Application

We offer a 5-day week with excellent fringe benefits, including medical insurance, dental plan, life insurance and sales incentive to the right candidate.

We are an equal opportunities employer. All information provided by applicants will be treated in strict confidence and used exclusively for recruitment only.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Business Support Role?
• Which of the following Microsoft Office products are you experienced with?
• Have you worked in a role where you were responsible for vendor management?
• Do you have experience working towards targets and KPIs?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)