Business Analyst / Assistant Operations Manager

South China Morning Post Publishers Ltd; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

South China Morning Post Publishers Ltd is seeking a detail-oriented Business Analyst / Assistant Operations Manager to support the Revenue Operations team in Hong Kong. The role bridges data-driven analysis with hands-on commercial execution, focusing on process optimization, billing operations, and system enhancements.

You will map and optimize revenue workflows, drive automation initiatives, and ensure accurate billing and financial reconciliation.

Qualifications

• Degree holder in Business Management, Finance, or related quantitative discipline.
• 4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst.
• High proficiency in Salesforce is required. Ability to quickly learn additional software applications that interface with Salesforce.
• Advanced Microsoft Excel / Google Sheets skills with a proven capability in building complex models.
• Strong business acumen with an understanding of organizational workflows and system interdependencies.
• Proactive mindset with the ability to anticipate business needs and recommend process improvements.

Responsibilities

• Map and optimize current revenue operational workflows to eliminate bottlenecks and maximize operational efficiency.
• Identify system gaps and spearhead automation, tool integration, and structural process improvements.
• Drive system upgrades by capturing functional technical requirements and executing end-to-end UAT.
• Perform billing reconciliation and data scrubbing to ensure accuracy across commercial and financial records.
• Develop robust financial models to uncover operational risks and revenue opportunities.
• Lead and mentor operations team in end-to-end billing cycles, ensuring accuracy and contract compliance.

Skills

Process optimization

Billing operations

Data analysis

Stakeholder collaboration

Business acumen

Education

Bachelor's degree in Business Management, Finance, or related quantitative discipline

Tools

Salesforce

Excel/Google Sheets

Job description

Business Analyst / Assistant Operations Manager

South China Morning Post SCMP is seeking a detail-oriented Business Analyst / Assistant Operations Manager to support our dynamic Revenue Operations team.

This role bridges the gap between data-driven business analysis and hands-on commercial execution. The ideal candidate brings a proven track record in process optimization, workflow design, and system enhancements, paired with direct experience managing complex billing operations. In this role, you will play a vital role in ensuring operational efficiency, system integrity, and seamless financial reconciliation to support the overall success of the Revenue Operations team.

In this role, you will:

Process Optimization & System Enhancements

Map and optimize current revenue operational workflows to eliminate bottlenecks and maximize operational efficiency.

Identify system gaps and spearhead initiatives for automation, tool integration, and structural process improvements.

Drive system upgrades by capturing functional technical requirements and executing end-to-end User Acceptance Testing (UAT).

Perform rigorous billing reconciliation and data scrubbing to ensure 100% accuracy across all commercial and financial records.

Develop robust financial models that look beyond raw numbers to uncover operational risks and unlock revenue opportunities.

Stakeholder Collaboration & Support

Act as the primary bridge between Sales teams, Finance, and Technical teams to resolve the queries promptly.

Provide ad-hoc analytical support for strategic executive projects and critical departmental assignments as required.

Lead and mentor operations team in managing end-to-end customer and vendor billing cycles, upholding high standards of accuracy, invoicing efficiency, and contract compliance.

Skills and Experience that will lead to success:

Degree holder or above in Business Management, Finance, or a related quantitative discipline.

4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst.

High proficiency in Salesforce is required. Ability to quickly learn additional software applications that interface with Salesforce.

Advanced Microsoft Excel / Google Sheets skills with a proven capability in building complex models.

Strong business acumen with a deep understanding of organizational workflows and system interdependencies.

Proactive mindset with a demonstrated ability to anticipate business needs and recommend high-impact process improvements.

Exceptional time management skills, with the ability to prioritize tasks and meet tight deadlines under minimal supervision.

Professional fluency in both written and spoken English and Chinese is essential.

Work location will be at Causeway Bay office.

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