Sales Operations(Business Strategy Associate)

Shopline Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Shopline Limited seeks a Sales Operations – Business Strategy Associate to drive data-driven sales execution in Hong Kong. You will back cross‑functional teams, manage CRM hygiene, and support incentive design with dashboards and financial modeling.

Fluency in English and Chinese is expected, with 3+ years in Sales Operations or Revenue Operations, preferably in SaaS. You will work closely with senior leaders to optimize budgets, monitor KPIs, and ensure end-to-end Lead-to-Revenue alignment,

Qualifications

• Bachelor's degree or equivalent in finance, consulting or business analytics.
• 3+ years independent execution in Sales Operations or Revenue Operations, SaaS preferred.
• Strong CRM administration and data analysis/visualization skills.
• Interest in AI analytics tools and automation for efficiency.
• Excellent communication and cross-functional teamwork; detail-oriented.
• Proficient in project management and data analysis tools.
• Familiar with lead-to-MQL-to-SQL-to-Close-Win processes.
• Budget management experience is a plus.

Responsibilities

• Lead end-to-end data prep for commission settlements and performance tracking.
• Collaborate with Senior Management to manage budget and resource allocation.
• Model foundational financials and data to support incentive schemes and ROI.
• Maintain foundational dashboards tracking trends and KPIs.
• Oversee end-to-end Sales process, aligning cross-functional teams.
• Run monthly Salesforce reconciliations and fix data anomalies.
• Maintain SOPs and support daily sales bottlenecks.
• Administer Salesforce user access, config, and data accuracy.
• Drive CRM hygiene through pipeline reviews and lifecycle management.
• Create visual reports and slide decks for leadership metrics.

Skills

CRM administration

Data analysis

Data visualization

Automation interest

Cross-functional teamwork

Project management

Lead-to-Revenue process familiarity

Financial/budget awareness

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM tools

Data visualization tools

Job description

Sales Operations(Business Strategy Associate)

You will play a critical role in SHOPLINE's operations in the Hong Kong market, acting as the operational backbone for cross-functional teams (Sales, Marketing, Merchant Success, etc). This is a highly hands-on, execution-focused role designed for a self-starter who can independently manage sales performance data, ensure process compliance, and maintain CRM hygiene.

Key responsibilities

Spearhead end-to-end data preparation for periodic commission settlements, performance tracking, and partner evaluation

Collaborate with Senior Management and Team Leaders to manage budget, monitor execution, and ensure efficient resource allocation

Assist in foundational financial modeling and data analysis to support the design of sales incentive schemes, OKRs, and ROI strategies

Maintain and optimize foundational business dashboards to track trends and team KPIs

Ensure smooth operation of the end-to-end sales process (Lead-to-Revenue), serving as the primary operational liaison for cross-functional alignment

Execute monthly system reconciliations (Salesforce vs. internal platforms) and proactively resolve data anomalies or compliance exceptions

Maintain and update Standard Operating Procedures (SOPs), providing hands‑on support to resolve bottlenecks within the daily sales process

Administer routine Salesforce operations, including user access management, system configuration, and data accuracy

Drive CRM data hygiene through regular pipeline reviews, lead lifecycle management (MQL to SQL), and data archiving

Create visual reports and presentation materials to convey operational metrics to company leadership

About you

Bachelor's degree or equivalent, with a background in finance, consulting, or business analytics preferred

Minimum of 3 years of hands‑on, independent execution experience in Sales Operations, Revenue Operations, or a related analytical role, preferably within a SaaS company

Strong proficiency in CRM administration (Salesforce preferred) and advanced data analysis/visualization tools

Demonstrated interest in exploring and leveraging AI analytical tools and automation to drive operational efficiency

Excellent communication and cross‑functional teamwork skills; highly detail‑oriented with a proactive problem‑solving mindset

Proficiency in project management and data analysis tools

Familiarity with the lead‑to‑MQL‑to‑SQL‑to‑Close‑Win process

Essential financial and budget management experience

Fluent in English and Chinese

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Associate?
• What is your highest level of education?