Business Analyst

SHOPLINE; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

SHOPLINE in Hong Kong is seeking a hands-on Sales & Revenue Operations Specialist to act as the operational backbone for cross-functional teams. You will independently manage sales performance data, ensure process compliance, and maintain CRM hygiene.

The role requires a finance/analytics background, 3+ years in SaaS ops, strong CRM (Salesforce) expertise, and a curious mindset for AI tools and automation. You will build dashboards, support incentive design, and drive data-driven decisions.

Qualifications

• Bachelor's degree or equivalent, with finance/analytics background preferred.
• At least 3 years of hands-on experience in Sales/Revenue Operations.
• Strong CRM administration and data analysis skills.
• Experience in SaaS company preferred.
• Interest in AI tools and automation to drive efficiency.
• Excellent communication and cross-functional teamwork skills.
• Proficiency with project management and data tools.
• Familiarity with lead-to-Revenue processes.

Responsibilities

• Prepare end-to-end data for commission settlements and performance tracking.
• Collaborate with senior management to manage budgets and resources.
• Support design of sales incentive schemes, OKRs, and ROI strategies.
• Maintain dashboards and KPIs with timely reporting.
• Oversee Salesforce operations, user access, and data accuracy.
• Perform monthly reconciliations and resolve data anomalies.
• Update SOPs and resolve bottlenecks in daily sales processes.

Skills

Sales Operations

Revenue Operations

Data analytics

CRM administration

SaaS background

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

Tableau/Power BI

Job description

You will play a critical role in SHOPLINE's operations in the Hong Kong market, acting as the operational backbone for our cross-functional teams (Sales, Marketing, Merchant Success, etc). This is a highly hands-on, execution-focused role designed for a self-starter who can independently manage sales performance data, ensure process compliance, and maintain CRM hygiene. The ideal candidate brings a background in finance or consulting, deep knowledge of SaaS sales operations (Lead-to-Close-Win), and the proven ability to drive operational rigor with minimal supervision.

Key Responsibilities:

• Spearhead the end-to-end data preparation required for periodic commission settlements, performance tracking, and partner evaluation
• Collaborate with Senior Management & Team Leaders to manage the budget, monitor execution, and ensure efficient resource allocation.
• Assist in foundational financial modeling and data analysis to support the design of sales incentive schemes, OKRs, and ROI strategies.
• Maintain and optimize foundational business dashboards to track trends and team KPIs in a timely manner.

Sales Process Management & Operational Compliance

• Ensure the smooth operation of the end-to-end sales process (Lead-to-Revenue), serving as the primary operational liaison for cross-functional alignment.
• Execute monthly system reconciliations (Salesforce vs. internal platforms) and proactively resolve data anomalies or compliance exceptions.
• Maintain and update Standard Operating Procedures (SOPs), providing hands-on support to resolve bottlenecks within the daily sales process.

CRM Administration & Reporting

• Administer routine Salesforce operations, including user access management, system configuration, and data accuracy.
• Drive CRM data hygiene through regular pipeline reviews, lead lifecycle management (MQL to SQL), and data archiving.
• Create visual reports and presentation materials to accurately convey operational metrics to company leadership.

Required Skills and Qualifications:

• Bachelor's degree or equivalent, with a background in finance, consulting, or business analytics is preferred.
• Minimum of 3 years of hands-on, independent execution experience in Sales Operations, Revenue Operations, or a related analytical role, preferably within a SaaS company.
• Strong proficiency in CRM administration (Salesforce preferred) and advanced data analysis/visualization tools.
• A strong, demonstrated interest in exploring and leveraging AI analytical tools and automation to drive operational efficiency.
• Excellent communication and cross-functional teamwork skills; highly detail-oriented with a proactive problem-solving mindset.
• Proficiency in project management and data analysis tools.
• Familiarity with the lead-to-MQL-to-SQL-to-Close-Win process.
• Essential financial and budget management experience.