Branch Ops Leader: Service Excellence & Compliance

The Bank of East Asia, Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

The Bank of East Asia, Limited is seeking an experienced Branch Operations Manager in Hong Kong. You will assist the Branch Manager, lead daily operations, and ensure accuracy and compliance with Bank procedures.

You will supervise staff, oversee risk controls, and maintain service quality while aligning with corporate policies. The role requires strong product knowledge and licensing qualifications, with fluent English and Chinese skills.

Qualifications

• University graduate or Certified Banker preferable
• Minimum of 10 years’ banking experience of which at least 5 years at supervisory level of branch operations
• Sound knowledge in branch operations and able to lead a team to ensure excellent services delivery
• Strong technical knowledge of the Bank’s products and services
• Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
• Passed in the Insurance Intermediaries Qualifying Examinations (IIQE Paper 1, 2, 3 or equivalent)
• Passed in the Hong Kong Securities Institute Licensing Examination or an Exempted / Qualified Securities Dealer (HKSI Paper 1, 7, 8 or equivalent)
• Passed in the Mandatory Provident Fund (MPF)
• Proficient in both spoken and written English and Chinese, preferably including Putonghua

Responsibilities

• Assist the Branch Manager in overseeing the business and operations related activities of the branch
• Plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank’s standard procedures
• Keep record of all related Registers and perform Customer Risk Assessment
• Monitor the financial activities of accounts and report any irregularities to the Bank’s Money Laundering Control Officer
• Monitor the service quality of the branch and handle customers' complaints
• Monitor customer referral activities to ensure proper execution and meet the pre-set target
• Maintain the Bank's corporate image and comply with all internal guidelines and policies on corporate identity, occupational safety & health etc.

Skills

Banking experience

Leadership

Operations management

Compliance

Education

University degree

Job description

The Bank of East Asia, Limited is seeking an experienced Branch Operations Manager in Hong Kong. You will assist the Branch Manager, lead daily operations, and ensure accuracy and compliance with Bank procedures.

You will supervise staff, oversee risk controls, and maintain service quality while aligning with corporate policies. The role requires strong product knowledge and licensing qualifications, with fluent English and Chinese skills.