Branch Operations Manager - Customer Onboarding Strategy

Bangkok Bank Public Co Ltd

Hong Kong

On-site

HKD 900,000 - 1,200,000

Full time

7 days ago

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Job summary

Bangkok Bank Hong Kong Branch is seeking a high-caliber candidate to lead and manage branch staff, ensuring smooth operations and high-quality customer service in line with local regulations. Responsibilities include customer onboarding, KYC, daily operation activities, branch performance KPIs, product and service enhancements, and compliance with bank policies.

The ideal candidate holds a degree in business or related discipline, has at least 8 years in banking with 5 years in branch operation

Qualifications

Excellent interpersonal and communication skills with service mind.
Excellent analytical and numerical skills.
Good command of both English and Chinese.

Responsibilities

Lead and manage branch staff to provide high quality of services to customers and ensure smoothness of branch operation and service.
Responsible for operation activities including but not limited to Customer Onboarding and maintenance, conduct KYC, transaction operations, cash management etc.
Formulate business strategies and setup KPI for the branch according to the direction of the Bank for the growth of high-net-worth customer, customer deposit and revenue of the branch
Develop and drive necessary enhancement for better products and services in order to meet the customer needs and expectations
Ensure compliance of the bank's policies and regulatory requirements
Provide support to ad-hoc assignment as and when required