Branch Operations (Assistant Vice Manager / Manager/Assistant Manager)

Chong Hing Bank Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Benefits offered by this job

5-day week

Discretionary bonus

Education subsidies

Birthday leave

Marriage leave

Extra maternity leave

Extra paternity leave

Examination leave

Insurance plan

Medical plan

Family medical plan

Dental plan

Job summary

Chong Hing Bank Limited seeks an experienced Branch Operations professional at AVP/Manager/Assistant Manager level to supervise counter services and ensure smooth branch operations. The role focuses on enhancing service quality, resolving complaints, and monitoring daily activities for compliance with bank policies and regulations.

You will contribute to improving branch processes and work closely with the team to uphold high service standards in a demanding retail banking environment.

Qualifications

• Secondary education or above.
• Minimum of 5 years’ working experience in Retail Banking Operations.
• Solid knowledge of banking operation procedures, general banking products and regulatory requirements.
• Customer-oriented with good communication and interpersonal skills.
• Mature, independent and able to work under pressure.
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English.

Responsibilities

• Supervise the counter services to ensure smooth and efficient branch operations.
• Enhance customer services quality and assist in resolving customer complaints.
• Prevent misconduct by checking and monitoring the daily operations.
• Provide recommendation on the improvement of branch operation and work processes.
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements.

Skills

Customer service

Communication

Interpersonal skills

Bilingual: Chinese/English

Education

Secondary education or above

Job description

Branch Operations (Assistant Vice Manager / Manager/Assistant Manager)

Supervise the counter services to ensure smooth and efficient branch operations

Enhance customer services quality and assist in resolving customer complaints

Prevent misconduct by checking and monitoring the daily operations

Provide recommendation on the improvement of branch operation and work processes

Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Requirements:

Secondary education or above

Minimum of 5 years’ working experience in Retail Banking Operations

Solid knowledge of banking operation procedures, general banking products and regulatory requirements

Customer-oriented with good communication and interpersonal skills

Mature, independent and able to work under pressure

Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English

Candidate with less experience may be considered as Assistant Manager, Branch Operations

Benefit / Other Information

• 5-day week
• Discretionary bonus
• Education subsidies
• Birthday leave
• Marriage leave
• Extra maternity leave
• Extra Paternity Leave
• Examination leave
• Insurance plan
• Medical plan
• Family medical plan
• Dental plan

We offer competitive remuneration package and promising career opportunities to the successful candidates.

Chong Hing Bank Limited was established in Hong Kong in 1948. The Bank and its subsidiaries, including Chong Hing Securities and Chong Hing Insurance, provide comprehensive commercial banking and financial services to individuals and businesses. Our services include HKD and foreign currency deposits, credit facilities, foreign exchange, wealth management, investments, securities trading, insurance, and mandatory provident funds. With over 30 branches in Hong Kong, one in Macau, and 17 in Mainland China, Chong Hing Bank continues to expand its operations. Join our dynamic team and build a successful career with us.