Branch Client Service Mnaager - Max 42K

WallStone Partners & Company Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

WallStone Partners & Company Limited in Hong Kong is seeking a Branch Operations Leader to coordinate workflows, cash management, and approvals while ensuring a smooth daily operation.

You will hire and train branch staff, enforce regulatory standards and risk controls, and serve as the escalation point for complex issues while delivering high-quality service to clients.

Qualifications

• Bachelor's degree in business administration, finance, or related field or equivalent work experience.
• 2+ years of experience in branch operations, retail management, or financial services.
• Strong leadership, problem-solving, regulatory compliance knowledge, and banking software proficiency.

Responsibilities

• Coordinate workflows, cash management, transaction approvals, and facility maintenance.
• Hire, train, coach, and supervise branch personnel to maintain a customer-focused culture.
• Ensure adherence to regulatory standards, security controls, and risk management policies.
• Act as an escalation point for complex issues and deliver high-quality client support.

Skills

Leadership

Problem-solving

Regulatory compliance

Banking software proficiency

Education

Bachelor's degree in business administration/finance

Job description

Daily Operations: Coordinate workflows, cash management, transaction approvals, and facility maintenance.

Team Leadership: Hire, train, coach, and supervise branch personnel to maintain a customer-focused culture.

Compliance & Risk: Ensure adherence to regulatory standards, security controls, and risk management policies.

Customer Service: Act as an escalation point for complex issues and deliver high-quality support to clients.

Required Qualifications

Education: Bachelor's degree in business administration, finance, or a related field (or equivalent work experience).

Experience: 2+ years of experience in branch operations, retail management, or financial services.

Skills: Strong leadership, problem-solving, regulatory compliance knowledge, and proficiency in relevant software or banking systems