Bilingual Sales Support & Service Specialist

dormakaba International Holding AG

Hong Kong

On-site

HKD 201,000 - 335,000

Full time

5 days ago

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Job summary

dormakaba International Holding AG in Hong Kong is seeking a Sales Support Specialist to handle customer inquiries, complaints and service requests, and to manage email correspondence. You will coordinate after-sales activities, including account management and maintaining customer relationships, and prepare quotations with follow-ups on sales-related queries.

The role also involves providing administrative support to the sales team and assisting in coordinating the company's sales projects.

Qualifications

Bachelor's degree in any major.
3 years of experience in sales support, customer service, or order coordination.
Familiar with quotations, order follow-up, and after-sales processes.
Good command of both written and spoken English and Chinese.
Proficient in MS Office; experience with CRM/ERP is a plus.
Detail-oriented and responsible with strong communication and coordination skills.
Customer service mindset and a good team player.

Responsibilities

Handle customer inquiries, complaints, service requests, and email correspondence.
Coordinate after-sales service activities, including account management and maintain customer relationships.
Prepare quotations and follow up sales-related queries.
Provide administrative support to the sales team.
Support and coordinate company's sales projects.
Perform ad-hoc duties as assigned.