Inside Sales & After-Sales Support Specialist

Dormakaba Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Job summary

Dormakaba Hong Kong Limited is looking for a Sales Support Executive to handle customer inquiries, quotations, and after-sales processes, while coordinating with the sales team in a bilingual environment. This role emphasizes strong communication and coordination across multiple tasks to maintain solid customer relations.

The ideal candidate holds a Bachelor's degree and has 3 years of experience in sales support or related fields, with proficiency in MS Office and CRM/ERP systems.

Qualifications

• Bachelor's degree required.
• 3 years of experience in sales support, customer service, or order coordination.
• Familiar with quotations, order follow-up, and after-sales processes.

Responsibilities

• Handle customer inquiries, complaints, service requests, and email correspondence.
• Coordinate after-sales service activities, including account management and maintain customer relationships.
• Prepare quotations and follow up sales-related queries.
• Provide administrative support to the sales team.
• Support and coordinate company's sales projects.
• Perform ad-hoc duties as assigned.

Skills

Customer service

Coordination

MS Office

CRM/ERP

Bilingual English/Chinese

Education

Bachelor's degree

Tools

CRM/ERP

Job description

Dormakaba Hong Kong Limited is looking for a Sales Support Executive to handle customer inquiries, quotations, and after-sales processes, while coordinating with the sales team in a bilingual environment. This role emphasizes strong communication and coordination across multiple tasks to maintain solid customer relations.

The ideal candidate holds a Bachelor's degree and has 3 years of experience in sales support or related fields, with proficiency in MS Office and CRM/ERP systems.