Bilingual Electronics Customer Support Specialist

Delken Group Limited; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Job summary

Delken Group Limited is seeking a Customer Services Representative (Electronic products) to handle inquiries and complaints across pre-sales and after-sales via call, email and web chat. You will process orders and quotations submitted via fax, email and Internet, and perform ad hoc duties as assigned.

Requirements include a Higher Diploma or above, 2-3 years in customer service, proficiency in MS Excel and Chinese word processing, and fluent Cantonese, English and Mandarin.

Qualifications

• 2-3 years’ experience in Customer Service or related fields, preferably in electronics industry.
• Proficient in MS Excel and Chinese word processing.
• Proficient in written and spoken Cantonese, English and Mandarin.

Responsibilities

• Handle customer’s enquiries, complaints of pre-sales and after-sales via call, email and web chat in a timely and professional manner.
• Process order/quotation submitted via fax, email and Internet.
• Perform ad hoc duties as assigned.

Skills

MS Excel

Cantonese

English

Mandarin

Education

Higher Diploma or above

Job description

Delken Group Limited is seeking a Customer Services Representative (Electronic products) to handle inquiries and complaints across pre-sales and after-sales via call, email and web chat. You will process orders and quotations submitted via fax, email and Internet, and perform ad hoc duties as assigned.

Requirements include a Higher Diploma or above, 2-3 years in customer service, proficiency in MS Excel and Chinese word processing, and fluent Cantonese, English and Mandarin.