AV Event Manager

Kinly Pte Ltd; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Job summary

Kinly Pte Ltd in Hong Kong is seeking an experienced client and events team leader to manage on-site delivery of live events across multiple client sites. You will guide Events Technicians, coordinate with the Service Delivery Manager, and ensure faults are reported and resolved promptly.

You will develop procedures, share best practices, and maintain strong client relationships while balancing scheduling, resource planning, and post-event reviews to continuously improve service quality.

Qualifications

• Proven experience in a similar role with leadership and collaboration skills.
• Strong knowledge of AV/VC equipment and systems (Crestron, Extron, AMX, Cisco, Zoom, VMR).
• Excellent communication skills with credibility.
• Experience leading a team.
• Fluent in Cantonese and English.

Responsibilities

• Client management: maintain relationships, advise on best practice and technical risks.
• Team management: direct leadership of Events Technicians and coordinate with the SDM for resourcing.
• Fault reporting management: ensure all faults are reported and escalated.
• On-site events management across all sites with responsibility for delivery.
• Manage rota, holidays and sickness to maintain service delivery.
• Share knowledge and best practices across the AV team.
• Provide regular feedback on communication and service improvements.
• Develop and keep service procedure documentation up to date.
• Identify areas for technological or operational improvements.
• Carry out power down/up as required, including out-of-hours commitments.
• Promote collaboration while maintaining team morale.
• Report on SLA performance and other metrics for the client.
• Attend pre-event planning meetings and handle resource scheduling and briefing.
• Maintain client communication and assess technical requirements to select solutions.
• Project management of live broadcast across client sites.
• On-site management and overall responsibility of events.
• Prepare post-event wrap-up report and incident rectification actions.

Skills

Leadership

Collaboration

AV/VC equipment

Crestron

Extron

AMX

Cisco

Zoom

Fluency Cantonese & English

Job description

Client Management – Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural

Team Management – Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively

Fault Reporting Management – ensure all faults are reported and escalated

Management duties of technical staff in the delivery of live events across all sites

Managing the rota, holidays and sickness within the onsite events team to allow for continuation of delivering best-in-class services

Sharing events knowledge and best practices across the entire AV team

Providing regular feedback on communication issues and service improvements

Developing service procedure documentation and ensuring it is kept up to date and available to the onsite AV teams

Identifying area of potential technological/operational improvements

Carrying out all power down/up when required, usually involving out-of-hours overtime commitments

Promoting and delivering team collaboration whilst maintaining team morale

Reporting on SLA performance, management information, team performance and other business metrics for client

Attending all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, lice event management and post-event debrief

Maintaining good communication channels with clients, getting to know their technical requirements and choosing the right solutions

Project management of live broadcast across client sites

On-site management and overall responsibility of events

Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these rectified prior to future events

Skills and experience:

Proven experience working in a similar role, with solid leadership and collaboration skills

Strong knowledge of AV / VC equipment - systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.

Confident and credible communicator

Background leading a team

Fluency in both Cantonese and English