Senior AV Technician - L2

Kinly; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Job summary

Kinly in Hong Kong is seeking a Senior AV Event Technician – L2 to deliver and support audiovisual and video conferencing across meeting spaces.

You will work with the AVNOC and project teams, handle hands-on setup, fault finding, and training of new starters, with fluency in Cantonese and English.

Qualifications

• Proven experience in AV/VC support and operations.
• Strong capability with a broad range of AV and VC systems.
• Confident and credible communicator.
• Fluency in Cantonese and English required.

Responsibilities

• Provide AV and VC setup and technical support across meeting rooms and VC rooms.
• Perform advanced fault finding and troubleshooting.
• Manage L1/L2 incident response.
• Support Project Managers in delivering projects.
• Assist AVNOC with due diligence reporting and room condition upgrades.
• Conduct proactive health checks per SOP.
• Support continuity and restoration activities during outages.
• Assist with software upgrades and conferencing troubleshooting.
• Maintain all presentation rooms in good working order.
• Provide training to new starters and freelancers.

Skills

AV/VC expertise

Broad AV/VC systems

Communication

Cantonese & English fluency

Job description

Location

Hong Kong

Contract Type

Full-time, Permanent

Salary

Negotiable (dependent on experience), plus company benefits

Interview Process

2-stage (Virtual and Face-to-face)

Hours

Monday – Friday – 40 hours (rotational shifts; 8am - 5pm,10am - 7pm)

Role

Senior AV Event Technician – L2

Company

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has arisen for a proven AV Events Technician, to join a well-known globally recognised business, to provide AV technical support for all meeting rooms across our client’s estate.

Working with the Subject Matter Expert and AVNOC team you will ensure resolution to any issues that arise.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

Key responsibilities

• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
• Advanced fault finding and troubleshooting
• Perform L1/L2 incident management
• Support Project Managers in the successful delivery of projects
• Assist the AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements
• Carry out proactive health checks in accordance with SOP
• Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
• Assist with software upgrades
• Assist with support for video/audio conferencing problems - Investigate faults and recommend further actions to rectify
• Ensure all multi-media / presentation rooms are maintained in good working order
• Presentation / multi-media meeting room support, including duration support
• Assist, where possible, with IT-related enquiries during supports. Escalate issues if required.
• Advise clients on best practice
• Assist with training of new starters and freelancers

Skills and experience

• Proven experience working in a similar role, with strong Audio Visual and Video Conferencing skills
• Strong capability with a broad variety of AV & VC systems
• Confident and credible communicator
• Fluency in both Cantonese and English

Equal Opportunities

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.