Senior Venue Operations Leader - Events & Guest Experience

Venue Operations; Hong Kong; Presencial; HKD 1.000.000 - 1.300.000; Jornada completa

Descripción de la vacante

AsiaWorld-Expo Management Limited seeks a senior Venue Operations leader to build and guide a high-performing team of staff, contractors, and service partners, delivering safe, seamless and exceptional venue experiences for events.

You will manage budgets, coordinate logistics, and drive continuous improvement while maintaining confidentiality and strong stakeholder engagement across internal teams, event organisers, and guests.

Formación

• 15+ years of work experience, including 8+ years in a leadership role.
• Experience in venue operations within MICE or entertainment industries is highly desirable.
• Strategic, analytical leader with strong people management and stakeholder engagement.
• Excellent written and spoken English and Chinese (Mandarin).

Responsabilidades

• Lead and develop high-performing Venue Operations teams, contractor and service partners to deliver safe, seamless and exceptional venue experiences.
• Drive smooth and safe operation of the venue, providing world-class support for events, guests and stakeholders.
• Champion service excellence by managing resources, logistics, contractors, and service partners for optimal outcomes.
• Build strong partnerships with internal teams, event organisers and external stakeholders to support business success.
• Manage budgets, monitor performance and identify opportunities for continuous improvement.
• Lead emergency preparedness and incident management to ensure business continuity.
• Take on ad-hoc assignments as needed.

Conocimientos

People management

Stakeholder engagement

Problem solving

Decision making

Educación

Degree in Property Management or related

Herramientas

Microsoft Office

Descripción del empleo

AsiaWorld-Expo Management Limited seeks a senior Venue Operations leader to build and guide a high-performing team of staff, contractors, and service partners, delivering safe, seamless and exceptional venue experiences for events.

You will manage budgets, coordinate logistics, and drive continuous improvement while maintaining confidentiality and strong stakeholder engagement across internal teams, event organisers, and guests.