Assistant Manager – Venue Operation

Hong Kong Arts Centre; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Hong Kong Arts Centre is seeking a Venue Operations professional to manage day-to-day services, venue hire administration and event-day operations. You will handle enquiries, contracts, payments, site visits, and client liaison to ensure service excellence.

The role requires a Diploma or above in hospitality/event management and at least 3 years of venue operations experience, preferably in arts or multi‑purpose venues. Flexibility for evenings/weekends is expected.

Qualifications

• Strong communication and interpersonal skills.
• Able to build relationships with clients.
• English and Chinese language skills including Putonghua.

Responsibilities

• Oversee day-to-day venue and event services, including venue booking enquiries, packages, contracts and payments.
• Coordinate with technical team for pre-event meetings and on-day oversight.
• Supervise front-of-house staff and casual labour to address issues and ensure service excellence.
• Prepare operational and management reports on a periodic basis.
• Develop and implement venue operations workflows to drive efficiency and revenue.

Skills

Communication skills

Bilingual English/Chinese

Client liaison

Problem solving

Education

Diploma in hospitality/event management

Tools

Microsoft Office

Job description

Responsible for day-to-day venue and event related services including venue booking enquiry, venue hire packages and offers, contract management and payment follow-up, site visits, client liaison, insurance and safety arrangement etc.

Assist in formulating the operational strategies/workflow to ensure the efficiency and productivity. Participate in enhancing the service excellence including but not limited to develop a customer experience strategy, re-design the process etc.

Proactively reach out to different organisations or parties for pursuing new opportunities and partnership with the purpose of achieving the revenue target, occupancy rate as well as to diversify the revenue sources.

Arrange and follow-up the rental of venue equipment and furniture.

Participate in formulating and automate the venue operations’ processes.

Coordinate with technical team for pre-event meetings. Oversee the on-day event, monitor and direct in-house and/or casual labour to address ad hoc issues/complaints and elevate to senior management when and as required.

Conduct post-event survey and recommend improvements for strengthening the service levels.

Prepare operational report and management analysis report periodically.

Job requirements

Diploma or above in hospitality management, event management, or a related field.

Venue operations experience is a must. Minimum of 3 years’ hands‑on venue operations experience at a performing arts venue, arts/cultural venue, or multi‑purpose event venue, covering both venue hire administration and event‑day operations.

Experience as Duty Manager or event person‑in‑charge, and supervising front‑of‑house staff is a strong advantage.

Able to work independently with excellent problem‑solving skills.

Customer‑oriented and results‑driven. Strong communication and interpersonal skills, with the ability to build relationships with clients.

Good command of both written and spoken English and Chinese, including Putonghua.

Proficient in Microsoft Office, including PowerPoint.

5 work days per week and able to work flexible hours, including evenings and weekends, as required.

Immediate availability is highly preferred.

We are an equal opportunities employer committed to workforce diversity and fair employment practices. All data collected will be used for recruitment purpose only.

HKAC is a multi‑arts centre that fosters artistic exchanges locally and internationally, bringing the most forward creations to Hong Kong and showcasing homegrown talents abroad.

HKAC stimulates innovation and promotes creativity. Being Hong Kong’s only independent non‑profit multi‑arts institution, HKAC offers exhibitions, screenings and performances, connecting the arts of Hong Kong to the rest of the world through programmes and collaborations.

HKAC is a multi‑arts centre that fosters artistic exchanges locally and internationally, bringing the most forward creations to Hong Kong and showcasing homegrown talents abroad.

HKAC stimulates innovation and promotes creativity. Being Hong Kong’s only independent non‑profit multi‑arts institution, HKAC offers exhibitions, screenings and performances, connecting the arts of Hong Kong to the rest of the world through programmes and