Assistant Manager, IT (Data Centre)

Airport Authority Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Airport Authority Hong Kong seeks an experienced IT professional to oversee IT operations, system administration and data center activities. The role emphasizes auditing, monitoring, capacity planning and process improvements in collaboration with support teams.

The ideal candidate holds a degree in Computer Science or Engineering with 6+ years of related experience, including VMware, SAN storage, DCIM, Telemetry Gateway, Dynatrace and ServiceNow expertise; ITIL/Windows/Linux certifications are

Qualifications

• Degree in Computer Science, Engineering or related disciplines with at least 6 years of IT systems administration experience, including data center operation and drill management; at least 2–3 years in IT operations management.
• Experience supporting VMware, SAN storage, DCIM (SNMP/ModBus/LoRaWan), Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platforms.

Responsibilities

• Conduct system audits to ensure IT operational standards compliance; report findings to Line Manager.
• Optimize system remote monitoring with SOCC and delivery teams; prioritize alerts and improve monitoring solutions.
• Facilitate capacity planning with support teams; provide oversight for future growth.
• Participate in continuous improvement initiatives focusing on automation and resource optimization.
• Represent IT Operations in projects; ensure operational requirements are met and handovers integrated with daily operations.

Skills

VMware

SAN storage

DCIM

Telemetry Gateway

Dynatrace

ServiceNow

Multi-vendor cloud

Education

Bachelor's degree in Computer Science or Engineering

Tools

MS Windows

Linux (RHEL)

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world. We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey. We care for our people and provide colleagues with a fair, open and supportive workplace. By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential. Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

Responsibilities

• Conduct system audits to ensure compliance with IT operational standards, collaborate with support teams to address issues, and report findings to Line Manager

• Optimize system remote monitoring with SOCC and delivery teams, prioritize critical alerts, and develop improved monitoring solutions for better reliability.

• Facilitate capacity planning, ensuring thorough reviews and accurate reports by support teams, and provide oversight and support for future growth.

• Participate in continuous improvement initiatives, focusing on automation and resource optimization and to enhance efficiency and adapt to evolving technology and renovation needs.

• Representing IT Operations in projects, ensuring operational requirements are met, facilitating smooth handovers and integration with daily operations.

Requirements

• Degree holder in Computer Science, Engineering or related disciplines with at least 6 years of relevant experience on IT systems administration, including Data center operation, technical support and drill management, of which with at least 2-3 years proven experience in IT Operations management

• Experience in supporting VMware, SAN storage, DCIM (SNMP/ModBus/LoRaWan), Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platform etc

• Certification in relevant technologies e.g. MS windows / RHEL will be definitely advantageous

• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred

• Strong analytical, problem-solving, leadership and communication skills

• Excellent command of spoken and written English and Chinese with knowledge of Putonghua is an advantage

• Holder of a valid HK driving license (Class 1, 2) is preferred